BSOD in various applications.

4Twinkles · 27 Jun 2014

Hi everybody,

My monitor goes into power save mode while I am in the middle of different applications and somtimes right before it blacks out I get the BSOD. It has been happening more frequently recently. I have uploaded my minidumps and listed the main problem flag I get in the action center. Any insight anyone can give me about this issue would be awesome. Thanks in advance.

I am really a rookie when it comes to computer issues. But the main error codes i get inside the action center are:

Description A problem with your video hardware caused Windows to stop working correctly.
Problem signatureProblem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Extra information about the problem
BCCode: 117
BCP1: 868DF0E8
BCP2: 922475BC
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

koolkat77 · 27 Jun 2014

Welcome to the forum

Code:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\4Twinkles\SF_27-06-2014\062714-23462-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.x86fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0x8283e000 PsLoadedModuleList = 0x829874d0
Debug session time: Fri Jun 27 19:45:18.077 2014 (UTC + 6:00)
System Uptime: 0 days 0:01:04.996
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {87a7c008, 91c30b3c, c0000001, 3}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+fb3c )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 87a7c008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 91c30b3c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: c0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000003, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmdag+fb3c
91c30b3c 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8f521b48 921020ff 00000116 87a7c008 91c30b3c nt!KeBugCheckEx+0x1e
8f521b6c 920f6ede 91c30b3c c0000001 00000003 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8f521ba0 920f6b7d 87a7c008 87a7c008 8b9e807e dxgkrnl!DXGADAPTER::PrepareToReset+0xf1
8f521bbc 9213392c 00000000 00000102 87465008 dxgkrnl!TdrIsRecoveryRequired+0x14e
8f521c34 9215da7c fffffcfb 00000f35 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8f521c5c 9215e19d 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8f521c98 9213a8f0 8f521c90 82874b99 87465008 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8f521d28 9215f501 87465008 82874b99 87465008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8f521d3c 9215f5bd 87465008 00000000 873c1538 dxgmms1!VidSchiRun_PriorityTable+0xf
8f521d50 82a4713d 87465008 c4665ca8 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8f521d90 828ee559 9215f53e 87465008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmdag+fb3c
91c30b3c 8bff            mov     edi,edi

SYMBOL_NAME:  atikmdag+fb3c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49f1996c

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmdag.sys

BUCKET_ID:  0x116_IMAGE_atikmdag.sys

Followup: MachineOwner
---------

kd> lmvm atikmdag
start    end        module name
91c21000 92075000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Apr 24 16:50:20 2009 (49F1996C)
    CheckSum:         00402D61
    ImageSize:        00454000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You need to update your ATI Graphics Driver and see if the problem persists.

To perform a clean install of a driver, follow this tutorial:

How to Clean Left Over Driver Files with Driver Sweeper

Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

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