Windows Crash - Blue Screen


  1. Posts : 5
    Windows 7 Ultimate x64
       #1

    Windows Crash - Blue Screen


    Hi all,
    Today I had a serious problem with my new PC,
    I tried to connect an external hard drive which was not recognised while it was on every other computer I got at home. I tried to restart the computer but the message "Shutting down computer" stayed for ages so I did a hard reboot, the computer restarted fine but after I tried to reconnect the external hard drive, the computer crashed and I would get this message after hard rebooting again:

    Windows has recovered from an unexpected shutdown.

    Detail of the problem:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80043AA060
    BCP3: FFFFF80000BA2748
    BCP4: FFFFFA8005313C60
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\063014-21684-01.dmp
    C:\Users\Bruce\AppData\Local\Temp\WER-54631-0.sysdata.xml

    Anyone can help?
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi bruce974.

    Click on the button below ....



    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Thanks, but my antivirus blocked the download, suspicious item it says...
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    It is not suspicious. It is a tool that grabs the necessary data to debug your issue, developed by our forum administrator.

    And unfortunately we cannot do anything without those files.
      My Computer


  5. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Allright, I disabled Avast in orderto download. I hereby attach the extract.
      My Computer


  6. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #6

    If it can help: it seems the issue was related to the USB hardware because no matter what I connected to USB port, it was not recognised, and the PC wouldn't restart. After Hard reboot the computer started fine and recognised all USB devices fine...
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    The BSODs are reported to be caused by Intel USB3 drivers, which is very recent. So it might not be the actual cause of the BSODs. Let us have another look.

    Upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.

    In the mean time, disable USB Selective Suspense.

    USB Selective Suspend - Turn On or Off
      My Computer


  8. Posts : 5
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Here it is:
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    bruce974 said:
    If it can help: it seems the issue was related to the USB hardware because no matter what I connected to USB port, it was not recognised, and the PC wouldn't restart. After Hard reboot the computer started fine and recognised all USB devices fine...
    Seeing the driverview file, I an tending to think that the issue is not necessarily the hardware, but may be some software/driver elements (called as bloatware) are causing the issue.

    • Intel(R) USB 3.0 Host Controller Switch Driver
    • Intel(R) Dynamic Platform and Thermal Framework Manager Driver
    • Intel(R) Dynamic Platform and Thermal Framework Processor Participant Driver
    • Intel(R) Dynamic Platform and Thermal Framework PCH Participant Driver
    • Intel(R) Dynamic Platform and Thermal Framework Memory Participant Driver

    So I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
    13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
      My Computer


 

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