BSOD - error PAGE_FAULT_IN_NONPAGED_AREA - vuhub.sys - 473db7c1

  1. Posts : 1
    Win 7 Professional x64, SP 1

    BSOD - error PAGE_FAULT_IN_NONPAGED_AREA - vuhub.sys - 473db7c1

    My system has BSOD'ed at least six or seven times each day. I have uninstalled almost everything that I'd installed in the last month or so, and yet it keeps happening. (I have to keep the update of Adobe Air, because it's required for HipChat, my company's chosen IM system.)

    I am my wits-end trying to solve this, and meanwhile my day (and whatever I was working on at the time) is disrupted multiple times a day! I've attached the whole file created by the DM Log Collector, as indicated in this forum. I've also attached a copy of one of the many photos I've managed to snag of this BS.

    p.s. It seems fitting to refer to it as BS....
      My Computer

  2. Posts : 15,026
    Windows 10 Home 64Bit

    Welcome to the forum.

    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

    EPLTarget\P0000000000000000	c:\windows\system32\spool\drivers\x64\3\e_yatijhe.exe /ept "epltarget\p0000000000000000" /m "wf-3540 series"	NT AUTHORITY\SYSTEM	HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\LOCAL SERVICE	HKU\S-1-5-19\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Sidebar	%programfiles%\windows sidebar\sidebar.exe /autorun	NT AUTHORITY\NETWORK SERVICE	HKU\S-1-5-20\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Dropbox	dropbox.lnk	MARIEC-LT6\MARIE	Startup
    Pandora	pandora.lnk	MARIEC-LT6\MARIE	Startup
    ApplePhotoStreams	c:\program files (x86)\common files\apple\internet services\applephotostreams.exe	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run	c:\program files (x86)\common files\apple\internet services\bookmarkdav_client.exe	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    LinkPointAssist	"c:\users\marie\appdata\roaming\linkpoint360\bin\linkpointassist.exe" /minimize	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    DeskSave	c:\users\marie\desktop\desksave\desksave.exe	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    PTIM.exe	c:\program files (x86)\webex\productivity tools\ptim.exe	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    ISUSPM	c:\programdata\flexnet\connect\11\isuspm.exe -scheduler	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Dashlane	"c:\users\marie\appdata\roaming\dashlane\dashlane.exe" autolaunchatstartup	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    GarminExpressTrayApp	"c:\program files (x86)\garmin\express tray\expresstray.exe"	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Google+ Auto Backup	"c:\users\marie\appdata\local\programs\google\google+ auto backup\google+ auto backup.exe" /autostart	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    iCloudServices	c:\program files (x86)\common files\apple\internet services\icloudservices.exe	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Google Update	"c:\users\marie\appdata\local\google\update\googleupdate.exe" /c	MARIEC-LT6\MARIE	HKU\S-1-5-21-3721018327-1454780770-2276786147-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    EPLTarget\P0000000000000000	c:\windows\system32\spool\drivers\x64\3\e_yatijhe.exe /ept "epltarget\p0000000000000000" /m "wf-3540 series"	.DEFAULT	HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Bluetooth	c:\progra~1\widcomm\blueto~1\bttray.exe	Public	Common Startup
    McAfee Security Scan Plus	c:\progra~1\mcafee~1\385c9a~1.150\sssche~1.exe	Public	Common Startup
    Salesforce for Outlook		Public	Common Startup
    Apoint	c:\program files\delltpad\apoint.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    TdmNotify	c:\program files\dell\dell data protection\access\advanced\wave\trusted drive manager\tdmnotify.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    DFEPApplication	c:\program files\dell\feature enhancement pack\dfepapplication.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    LogMeIn GUI	"c:\program files (x86)\logmein\x64\logmeinsystray.exe"	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Syncplicity	c:\program files\syncplicity\syncplicity.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    IgfxTray	c:\windows\system32\igfxtray.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HotKeysCmds	c:\windows\system32\hkcmd.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Persistence	c:\windows\system32\igfxpers.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    SysTrayApp	c:\program files\idt\wdm\sttray64.exe	Public	HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Perform a clean boot:

    Please update the drivers below:

    vuhub.sys Fri Nov 16 21:31:13 2007 (473DB7C1)
    Eltima Software USB to Ethernet Connector Driver
    Driver Reference Table - vuhub.sys

    PBADRV.sys Tue Jan 8 01:12:13 2008 (4782798D)
    PBA Support Driver from Dell
    Driver Reference Table - PBADRV.sys

    LMIRfsDriver.sys Mon Jul 14 22:26:56 2008 (487B7E50)
    RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
    Driver Reference Table - LMIRfsDriver.sys

    dne64x.sys Tue Nov 11 07:01:24 2008 (4918D964)
    Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
    Driver Reference Table - dne64x.sys

    Upgrading drivers for pre-existing device
    1. Open Driver Install - Device Manager
    2. In the Device Manager locate the device you wish to update the drivers for/look for a
    3. Right-click the device and click Properties.
    4. In the Properties window click the Driver tab.
    5. Click the Update Driver button.
    6. In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard drive

    Once drivers have been installed reboot.

    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper

    Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling which allows you to remove leftover registry:-

    Uninstall AVG, it contributes to BSOD's.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Make scans with the following:

    Kaspersky TDSSKiller:

    ESET online scanner:

    Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    Loading Dump File [C:\Users\Yusra\Downloads\Compressed\debug-MARIEC-LT6-Mon_06_30_2014_162702_43\062314-7971-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Machine Name:
    Kernel base = 0xfffff800`03059000 PsLoadedModuleList = 0xfffff800`0329c890
    Debug session time: Tue Jun 24 00:21:08.810 2014 (UTC + 6:00)
    System Uptime: 0 days 2:49:52.622
    Loading Kernel Symbols
    Loading User Symbols
    Loading unloaded module list
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 50, {fffffa8012695000, 0, fffff880052e7f0a, 0}
    *** WARNING: Unable to verify timestamp for vuhub.sys
    *** ERROR: Module load completed but symbols could not be loaded for vuhub.sys
    Could not read faulting driver name
    Probably caused by : vuhub.sys ( vuhub+7f0a )
    Followup: MachineOwner
    2: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Invalid system memory was referenced.  This cannot be protected by try-except,
    it must be protected by a Probe.  Typically the address is just plain bad or it
    is pointing at freed memory.
    Arg1: fffffa8012695000, memory referenced.
    Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
    Arg3: fffff880052e7f0a, If non-zero, the instruction address which referenced the bad memory
    Arg4: 0000000000000000, (reserved)
    Debugging Details:
    Could not read faulting driver name
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003306100
    GetUlongFromAddress: unable to read from fffff800033061c0
     fffffa8012695000 Nonpaged pool
    fffff880`052e7f0a 4c8b540af8      mov     r10,qword ptr [rdx+rcx-8]
    BUGCHECK_STR:  0x50
    PROCESS_NAME:  UsbService64.e
    TRAP_FRAME:  fffff8800f09d620 -- (.trap 0xfffff8800f09d620)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=4242424203010008 rbx=0000000000000000 rcx=fffffa8012369560
    rdx=000000000032baa8 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880052e7f0a rsp=fffff8800f09d7b8 rbp=0000000000000000
     r8=00000000000000ff  r9=0000000000000007 r10=0000006c0061006e
    r11=fffffa8012369540 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    fffff880`052e7f0a 4c8b540af8      mov     r10,qword ptr [rdx+rcx-8] ds:fffffa80`12695000=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff8000314cbf0 to fffff800030cebc0
    fffff880`0f09d4b8 fffff800`0314cbf0 : 00000000`00000050 fffffa80`12695000 00000000`00000000 fffff880`0f09d620 : nt!KeBugCheckEx
    fffff880`0f09d4c0 fffff800`030cccee : 00000000`00000000 fffffa80`12695000 fffff800`0325c900 fffffa80`0f5a2938 : nt! ?? ::FNODOBFM::`string'+0x4518f
    fffff880`0f09d620 fffff880`052e7f0a : fffff880`052e6f74 00000000`00000000 fffffa80`1120bc40 00000000`00000000 : nt!KiPageFault+0x16e
    fffff880`0f09d7b8 fffff880`052e6f74 : 00000000`00000000 fffffa80`1120bc40 00000000`00000000 00000000`00000000 : vuhub+0x7f0a
    fffff880`0f09d7c0 00000000`00000000 : fffffa80`1120bc40 00000000`00000000 00000000`00000000 fffffa80`12560e10 : vuhub+0x6f74
    fffff880`052e7f0a 4c8b540af8      mov     r10,qword ptr [rdx+rcx-8]
    SYMBOL_NAME:  vuhub+7f0a
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: vuhub
    IMAGE_NAME:  vuhub.sys
    FAILURE_BUCKET_ID:  X64_0x50_vuhub+7f0a
    BUCKET_ID:  X64_0x50_vuhub+7f0a
    Followup: MachineOwner
    2: kd> lmvm vuhub
    start             end                 module name
    fffff880`052e0000 fffff880`052ef000   vuhub    T (no symbols)           
        Loaded symbol image file: vuhub.sys
        Image path: \SystemRoot\system32\DRIVERS\vuhub.sys
        Image name: vuhub.sys
        Timestamp:        Fri Nov 16 21:31:13 2007 (473DB7C1)
        CheckSum:         0000C82F
        ImageSize:        0000F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Keep us posted.
      My Computer


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