BSOD after excessive chrome use?not sure error 0x0000003b


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSOD after excessive chrome use?not sure error 0x0000003b


    My laptop (HP Pavilion dv6 6153cl) went down a couple times now

    First time it happened: I had quite a few tabs on chrome open, and was using word doc while streaming a world cup game live. The screen suddenly went black, then nothing worked, so I had to force a shut down

    From then on, the computer wouldn't complete start up (the shimmering windows logo would stop moving, and nothing would happen). So I took out the battery, and started the computer again. However, after a couple minutes of surfing around in chrome, the computer died again in the same fashion.

    I turned it on again (by taking the battery out and in) and backed up my harddrive, and refrained from using chrome. Everything was fine, and I shut it down after the backup was complete.

    The next day, as I was running a virus scan with AVG while using chrome, BSOD appeared, with SYSTEM_SERVICE_EXCEPTION on the second line.

    I attached the dmp file as well.


    I doubt it has to do anything with chrome, but that was the only common demoninator from the 3 instances?
    To be clear, the first two times did not produce a BSOD, only a black screen with an unresponsive computer.

    Can someone please help me??
      My Computer


  2. Posts : 17,322
    Win 10 Pro x64
       #2

    Hi There,

    You have two dumps, one from May and one from July 1,

    The May dump is blaming your USB3 driver,

    Code:
    BugCheck E0010002, {fffffa800adac000, c, 11d, 912}
    
    Probably caused by : nusb3xhc.sys ( nusb3xhc+14d5c )
    
    Followup: MachineOwner
    From June of 2011,

    Code:
    Loaded symbol image file: nusb3xhc.sys
        Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
        Image name: nusb3xhc.sys
        Timestamp:        Fri Jun 10 01:00:38 2011 (4DF1CF26)
        CheckSum:         0003D658
        ImageSize:        00038000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This one from HP has a newer date, that may help with that problem,

    NEC Electronics USB 3.0 Host Controller Driver - HP Pavilion dv6-6153cl Entertainment Notebook PC | HP® Support

    The one from July 1 is blaming your graphics driver,

    Code:
    Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x33b2cf
    Also from 2011,

    Code:
    Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Tue Apr 12 20:08:37 2011 (4DA513B5)
        CheckSum:         008E36BA
        ImageSize:        00927000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    This version from HP also has a more recent date so you can try that as well,

    AMD High-Definition Graphics Driver - HP Pavilion dv6-6153cl Entertainment Notebook PC | HP® Support

    While it is not being flagged, you mention using AVG when one of the crashes occurred, for troubleshooting purposes it may be a good idea to uninstall that.

    For the time being, uninstall your Anti-Virus,

    AV Uninstallers

    And Install Microsoft Security Essentials which we know doesn't cause BSOD's.

    If you want to just try drivers first that's fine, either way let us know how things go.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    I installed both drivers (although only the one from July 1st is the relevant .dmp file)

    I went on to youtube to test out the graphics card? Or at least what I thought would.
    I played a high quality video, and it seemed to work fine
    But as I rapidly typed something in the youtube search bar and hit enter, the computer screen turned black again, and I had to force another shut down.

    Nothing was on at the time besides that one chrome tab of youtube.

    I'm trying to turn it back on, and it's stuck again at the windows logo. (same as before)
      My Computer


  4. Posts : 17,322
    Win 10 Pro x64
       #4

    Try getting rid of AVG and install MSE from my post above,

    For the time being, uninstall your Anti-Virus,

    AV Uninstallers

    And Install Microsoft Security Essentials which we know doesn't cause BSOD's.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    I had trouble turning my computer on - it got stuck on the windows logo screen.
    I removed the battery and pressed the power button to drain out the power but it still didn't start.

    I think I'm just gonna send the laptop to hp, my patience of trying to solve it myself is no more. Haha Thanks a lot for the help and super fast replies though. :)
      My Computer


  6. Posts : 17,322
    Win 10 Pro x64
       #6

    You're welcome, sometimes that is the best option.
      My Computer


 

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