BSOD after shutdown hangs for a while, error 0x0000009f

  1. Posts : 5
    Windows 7 Ultimate X64

    BSOD after shutdown hangs for a while, error 0x0000009f

    When I booted my pc my mouse didnt work (A logitech trackball). I shutdown my pc and it hang on the shutdown screen for a 5+ minutes, then it blue screen error 0x0000009f. I also had this error 5 days ago, and i did a system restore and everything worked fine. But the issue came back today.
    Attachment 324006
      My Computer

  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit

    Hi eric95204.

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from, and execute the downloaded file as guided below :

    • Double click to open it.
    • Click this button only:
    • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

    Next go to .... Try the Intel Driver Update Utility. If it offers any update to Intel USB3 / xHCI, get it.

    When done, upload the list of all the third party drivers Using NirSoft DriverView :

    • Download and execute Driverview
    • View > Hide Microsoft Drivers
    • Edit > Select all
    • File > Save Selected Items
    • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
    • Zip the .txt file and upload it.

    BugCheck 1000009F, {4, 258, fffffa8006739660, fffff8000445a3d0}
    Implicit thread is now fffffa80`06739660
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : usbhub.sys ( usbhub!UsbhSyncSendCommand+287 )
    Followup: MachineOwner
      My Computer

  3. Posts : 5
    Windows 7 Ultimate X64
    Thread Starter

    I unistalled Daemon and did the SPTD check. The Intel Utility thing did not work since chrome's java was out of date and it was taking forver to install and it showed no progress so i quit the java installation. i found my usb3 driver on the intel website, i was already on the latest version. And here is the txt file of my drivers:
    Attachment 324009
    Last edited by eric95204; 03 Jul 2014 at 01:32. Reason: wrong file attached
      My Computer

  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit

    Apparently it looks good.

    Let us know how the computer runs.
      My Computer


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