BSOD Bugcode_usb_driver. Uploading dumpfile and sysinfo in thread.Help

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  1. Posts : 13
    Windows 7 Professional x64
       #1

    BSOD Bugcode_usb_driver. Uploading dumpfile and sysinfo in thread.Help


    Ive been having this BSOD problem for almot 4-5 months now. Earlier no error code was displayed. But now it displays "BUGCODE_USB_DRIVER". Someone please help me out with this.
      My Computer


  2. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #2

    Hello and welcome to SevenForums.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck FE, {8, 6, 5, 87c3b760}
    
    Probably caused by : usbhub.sys ( usbhub!UsbhTrapFatalTimeout_x9f+28 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BUGCODE_USB_DRIVER (fe)
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arguments:
    Arg1: 00000008, USBBUGCODE_RESERVED_USBHUB
    Arg2: 00000006, USBHUB_TRAP_FATAL_TIMEOUT
    Arg3: 00000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
    Arg4: 87c3b760, TimeoutContext - PortData
    
    Debugging Details:
    ------------------
    
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xFE
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre
    
    LAST_CONTROL_TRANSFER:  from 9186acc5 to 82f27bfc
    
    STACK_TEXT:  
    8c587ca4 9186acc5 000000fe 00000008 00000006 nt!KeBugCheckEx+0x1e
    8c587cc0 91853f6d 8535e028 00000005 87c3b760 usbhub!UsbhTrapFatalTimeout_x9f+0x28
    8c587cec 8305d629 8535e028 87c3b760 853e1d48 usbhub!UsbhHubProcessChangeWorker+0xa2
    8c587d00 82ec614b 860d6138 00000000 853e1d48 nt!IopProcessWorkItem+0x23
    8c587d50 83052141 00000001 a9852f49 00000000 nt!ExpWorkerThread+0x10d
    8c587d90 82ef9559 82ec603e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    usbhub!UsbhTrapFatalTimeout_x9f+28
    9186acc5 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  usbhub!UsbhTrapFatalTimeout_x9f+28
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: usbhub
    
    IMAGE_NAME:  usbhub.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5295476f
    
    IMAGE_VERSION:  6.1.7601.18328
    
    FAILURE_BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
    
    BUCKET_ID:  0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:0xfe_usbhub!usbhtrapfataltimeout_x9f+28
    
    FAILURE_ID_HASH:  {e8cd5874-a9ac-119a-2f84-d215f16f34d5}
    
    Followup: MachineOwner
    ---------
    Okay so we know it is cause by a USB driver. So lets start with some simple solutions.

    Firstly Uninstall any USB Drivers you have and reinstall them with new drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.
    Let me know how this goes.
      My Computer


  3. Posts : 13
    Windows 7 Professional x64
    Thread Starter
       #3

    Hey Harrie,
    Thanks alot for replying to the post.
    I have tried the possible solution posted by you this very morning but the BSoD has persisted.


    Over the past months, unaware as to what to do, Ive got my hard disk, battery and the exhaust fan replaced to no avail. Could we move on to another possible solution?

    Thanks!
      My Computer


  4. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #4

    Okay, try running driver verifier a tutorial on how can be found in the tutorials section.
      My Computer


  5. Posts : 17,322
    Win 10 Pro x64
       #5

    Here you go,

       Information
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.
    Driver Verifier - Enable and Disable

    Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

    I recommend creating a system restore point before turning on driver verifier:
    System Restore Point - Create

    If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
    Safe Mode
      My Computer


  6. Posts : 13
    Windows 7 Professional x64
    Thread Starter
       #6

    Ran Verifier.exe. System crashed while rebooting. Uploading dmp


    Hey,


    Thanks for the instructions on how to run the verifier. I followed the instructions on how to run it and while I was rebooting the system after Enabling the verifier, BSOD occured thrice.

    Ive attached around 6 dmp files. Please do check them out.

    Im really hoping this will allow you to help me finally fix the problem!

    Thanks!
      My Computer


  7. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #7

    Okay brilliant:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {40, 0, 99baed70, 0}
    
    *** WARNING: Unable to verify timestamp for cnnctfy2.sys
    *** ERROR: Module load completed but symbols could not be loaded for cnnctfy2.sys
    Probably caused by : cnnctfy2.sys ( cnnctfy2+1e00 )
    
    Followup: MachineOwner
    ---------
    This is your Connectify NDIS Driver.
      My Computer


  8. Posts : 13
    Windows 7 Professional x64
    Thread Starter
       #8

    What can I do to fix this?

    But I think you should also know that I had uninstalled Connectify for a long period and still got the BSOD!
      My Computer


  9. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #9

    Here is a free tool to make sure the Driver is completely gone.
      My Computer


  10. Posts : 13
    Windows 7 Professional x64
    Thread Starter
       #10

    Hey, It seems you forgot to post the link to the software that you said would help me get rid of the driver.

    please link me.
      My Computer


 
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