BSOD randomly and I don't know why


  1. Posts : 6
    Windows 7 ultimate 64-bit
       #1

    BSOD randomly and I don't know why


    Good night everybody.

    I am doing this thread because as my thread title says, "BSOD randomly and I don't know why".
    I have done everything that you guys said here: Blue Screen of Death (BSOD) Posting Instructions and here it is:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: -
    Additional information about the problem:
    BCCode: 124
    BCP1: 00000000
    BCP2: 85DDA01C
    BCP3: B6000000
    BCP4: 00100125
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\042611-20280-01.dmp
    C:\Users\sykes\AppData\Local\Temp\WER-45973-0.sysdata.xml

    I hope you guys can help.

    Farewell and thank you
      My Computer


  2. Posts : 4,161
    Windows 7 Pro-x64
       #2

    Your ATI video driver is being flagged as incorrect even though it may be an updated version. It appears that this driver is causing the problem. Try updating Windows to SP1.


    0x0000007E - SYSTEM_THREAD_EXCEPTION_NOT_HANDLED - a system thread generated an exception that the error handler did not catch.

    Code:
     
    fffff880`1005d000 fffff880`10f6d000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Apr 17 21:13:16 2014 (53508A3C)
        CheckSum:         00EAEEE6
        ImageSize:        00F10000
      My Computer


  3. Posts : 6
    Windows 7 ultimate 64-bit
    Thread Starter
       #3

    And how can I "updating Windows to SP1."
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
      My Computer


  5. Posts : 6
    Windows 7 ultimate 64-bit
    Thread Starter
       #5

    Well, all ready done option 1.
    About option 2, I really don't know what to do, it says to go to "If you have not already, then please follow this first: Dump Files - Configure Windows to Create on BSOD" but what should I do when i follow the link? Should I do a Dump File on BSOD, or a Small memory dump (Minidump) File on BSOD, or a Kernel memory dump File on BSOD, i really don't know what to do so ill just wait for you guys to anwser...
      My Computer


  6. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #6

    Broculos said:
    And how can I "updating Windows to SP1."
    Through Windows Updates.
      My Computer


  7. Posts : 6
    Windows 7 ultimate 64-bit
    Thread Starter
       #7

    Boozad said:
    Broculos said:
    And how can I "updating Windows to SP1."
    Through Windows Updates.
    Hey im sorry for not being here but I wasn't able to use my pc til today.
    The person who used my pc says that the blue screen steel occurs after updating windows to sp1.
    It occurs like 2 times in a week.
    What can I do more to help you guys helping me to solve this problem please.
      My Computer


  8. Posts : 6
    Windows 7 ultimate 64-bit
    Thread Starter
       #8

    Hey, so happened again today:

    "Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2070

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000005
    BCP2: FFFFF8800F2D7DBB
    BCP3: FFFFF88003EAF368
    BCP4: FFFFF88003EAEBC0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\090914-31715-01.dmp
    C:\Users\Puto Gustavo\AppData\Local\Temp\WER-81245-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
    "

    Help please...
      My Computer


  9. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #9

    The logs you provided in the original post are incomplete. Rerun the tool until it has completely finished and upload the new logs.
      My Computer


  10. Posts : 6
    Windows 7 ultimate 64-bit
    Thread Starter
       #10

    Here you have it updated.
      My Computer


 

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