Random BSOD due to USB_bugcode


  1. Posts : 10
    Windows 7 Professional, 64 bit
       #1

    Random BSOD due to USB_bugcode


    I just had to do a full restore to factory settings because system restore failed. For some reason, now, my computer has had two BSOD screens due to a USB bugcode. Before I did the restore, I kept getting a warning that USB port could not recognize the USB attachment (when there was no outer USB attached). I haven't got that since the restore, but in its place, I get the BSOD.

    I have run the diagnostic tool and am attaching the file. If anyone can help, I'd be forever grateful. Thank you.
      My Computer


  2. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #2

    Code:
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xFE
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre
    
    LAST_CONTROL_TRANSFER:  from fffff88005c5ca60 to fffff80002a90c00
    
    STACK_TEXT:  
    fffff880`033cbc18 fffff880`05c5ca60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
    fffff880`033cbc20 fffff800`02d88d73 : fffffa80`0830f050 00000000`00000001 ffffffff`dc3a58a0 fffff800`02c362d8 : usbhub!UsbhHubProcessChangeWorker+0xec
    fffff880`033cbc80 fffff800`02a9a251 : fffff800`02c362d8 fffff800`02d88d01 fffffa80`04167b00 fffffa80`04167b50 : nt!IopProcessWorkItem+0x23
    fffff880`033cbcb0 fffff800`02d2eede : 00000000`00000000 fffffa80`04167b50 00000000`00000080 fffffa80`04152040 : nt!ExpWorkerThread+0x111
    fffff880`033cbd40 fffff800`02a81906 : fffff880`031d3180 fffffa80`04167b50 fffff880`031ddfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
    fffff880`033cbd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    usbhub!UsbhHubProcessChangeWorker+ec
    fffff880`05c5ca60 cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: usbhub
    
    IMAGE_NAME:  usbhub.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15
    
    IMAGE_VERSION:  6.1.7601.17586
    
    FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
    
    BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0xfe_usbhub!usbhhubprocesschangeworker+ec
    
    FAILURE_ID_HASH:  {b9c3ad3d-f5ac-262b-64c5-078b70d18563}
    
    Followup: MachineOwner
    STOP 0x000000FE: BUGCODE_USB_DRIVER
    Usual causes: USB device driver

    Lets uninstall and reinstall the drivers:

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.
    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off
    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let me know how this goes for you.
      My Computer


  3. Posts : 10
    Windows 7 Professional, 64 bit
    Thread Starter
       #3

    It did not work, unfortunately. Here is the crash report.
      My Computer


 

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