Random BSOD due to USB_bugcode

abohemianmind · 04 Jul 2014

I just had to do a full restore to factory settings because system restore failed. For some reason, now, my computer has had two BSOD screens due to a USB bugcode. Before I did the restore, I kept getting a warning that USB port could not recognize the USB attachment (when there was no outer USB attached). I haven't got that since the restore, but in its place, I get the BSOD.

I have run the diagnostic tool and am attaching the file. If anyone can help, I'd be forever grateful. Thank you.

HarriePateman · 05 Jul 2014

Code:

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre

LAST_CONTROL_TRANSFER:  from fffff88005c5ca60 to fffff80002a90c00

STACK_TEXT:  
fffff880`033cbc18 fffff880`05c5ca60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`033cbc20 fffff800`02d88d73 : fffffa80`0830f050 00000000`00000001 ffffffff`dc3a58a0 fffff800`02c362d8 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`033cbc80 fffff800`02a9a251 : fffff800`02c362d8 fffff800`02d88d01 fffffa80`04167b00 fffffa80`04167b50 : nt!IopProcessWorkItem+0x23
fffff880`033cbcb0 fffff800`02d2eede : 00000000`00000000 fffffa80`04167b50 00000000`00000080 fffffa80`04152040 : nt!ExpWorkerThread+0x111
fffff880`033cbd40 fffff800`02a81906 : fffff880`031d3180 fffffa80`04167b50 fffff880`031ddfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`033cbd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`05c5ca60 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

IMAGE_VERSION:  6.1.7601.17586

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xfe_usbhub!usbhhubprocesschangeworker+ec

FAILURE_ID_HASH:  {b9c3ad3d-f5ac-262b-64c5-078b70d18563}

Followup: MachineOwner

STOP 0x000000FE: BUGCODE_USB_DRIVER
Usual causes: USB device driver

Lets uninstall and reinstall the drivers:

Right click on Computer icon > manage. It will open the computer management window.
Click on "Device Manager" in the left pane, it will list all installed devices up.
Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
Click on one item to select, then right click and uninstall.
Do the same for all.
Restart the computer.
At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Let me know how this goes for you.

abohemianmind · 06 Jul 2014

It did not work, unfortunately. Here is the crash report.