Solved BSOD at random situations caused by atikmdag.sys

e344t8u7y · Jul 5, 2014

Hey! I have recently started getting 0-3 BSODs per day, with a program called WhoCrashed I have managed to figure out it is caused by atikmdag.sys but BlueScreenView says there are always ntoskrnl.exe + random driver causing the crash. I couldn't attach the minidump file because it says I don't have the rights to open it..

EDIT: Got this information from WhoCrashed

On Sat 5.7.2014 17:06:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070514-17238-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0xC7DBB)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF88011164DBB, 0xFFFFF88006944228, 0xFFFFF88006943A80)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver

Boozad · Jul 5, 2014

Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

e344t8u7y · Jul 5, 2014

Boozad said:
Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

Done.

Boozad · Jul 5, 2014

Both of your dumps are 0x7E and directly blame your ATI driver. Confirmation that your ATI driver is being flagged.

Code:

fffff880`02ef6b48  fffff880`042eca98[B][COLOR=Red]*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/COLOR][/B]
 atikmpag+0xaa98

Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

Your Realtek Gigabit Ethernet driver is also being flagged.

Code:

fffff880`02ef7268  fffff880`0487421dUnable to load image Rt64win7.sys, Win32 error 0n2
[B][COLOR=Red]*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys[/COLOR][/B]
 Rt64win7+0x621d

Try the version listed on the ASUS support for your motherboard is dated earlier than the version you have installed but is worth installing for testing purposes. Uninstall your current version and install the latest one linked on the ASUS support page.

Code:

0: kd> lmvm Rt64win7
start             end                 module name
fffff880`0486e000 fffff880`04955000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [B][COLOR=Red]Thu May 08 10:27:02 2014[/COLOR][/B] (536B4DE6)
    CheckSum:         000E7862
    ImageSize:        000E7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

e344t8u7y · Jul 5, 2014

Boozad said:
Both of your dumps are 0x7E and directly blame your ATI driver. Confirmation that your ATI driver is being flagged.

Code:

fffff880`02ef6b48 fffff880`042eca98[B][COLOR=Red]*** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/COLOR][/B] atikmpag+0xaa98

Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

Your Realtek Gigabit Ethernet driver is also being flagged.

Code:

fffff880`02ef7268 fffff880`0487421dUnable to load image Rt64win7.sys, Win32 error 0n2 [B][COLOR=Red]*** WARNING: Unable to verify timestamp for Rt64win7.sys *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys[/COLOR][/B] Rt64win7+0x621d

Try the version listed on the ASUS support for your motherboard is dated earlier than the version you have installed but is worth installing for testing purposes. Uninstall your current version and install the latest one linked on the ASUS support page.

Code:

0: kd> lmvm Rt64win7 start end module name fffff880`0486e000 fffff880`04955000 Rt64win7 T (no symbols) Loaded symbol image file: Rt64win7.sys Image path: Rt64win7.sys Image name: Rt64win7.sys Timestamp: [B][COLOR=Red]Thu May 08 10:27:02 2014[/COLOR][/B] (536B4DE6) CheckSum: 000E7862 ImageSize: 000E7000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Okay will do this and report back if I still get BSODs.

e344t8u7y · Jul 6, 2014

So far no more Bluescreens have occured. Will mark thread as "Solved" if none occure in the next 24 hours.

Boozad · Jul 6, 2014

Excellent, thanks for letting us know. You can always mark the thread unsolved if any problems re-occur. We'll be here to help.

e344t8u7y · Jul 7, 2014

Thank you Boozad, you're a god, this fixed it. Have been streaming all day today without any problems ^-^ Thank you once again.

Boozad · Jul 7, 2014

You're welcome mate, glad you're up and running again.

e344t8u7y · Sep 26, 2014

Now that this problem has been fixed, I was wondering when it's safe for me to update my drivers up-to-date. Thanks in advance!

fir3w0rx · Oct 24, 2014

What worked for me...

Uninstalled Catalyst Control Center (CCC).
Disabled Hardware Acceleration in Adobe Flash (mainly used for YouTube).

When I first got this gfx card (Gigabyte Radeon R9 290x), I was getting blue screens every 2-3 days on average. They would occur weather I'm running a high gfx demanding game or a game that can be run on 256 colors, watching videos with Windows Media player or YouTube. They didn't seem to occur when my PC was idle though. After doing the above 2 things, I haven't got a BSoD in months

My specs:
CPU: Intel Core i7 960 @ 3.2 GHz
OS: Win 7 Ultimate x64
GPU: Gigabyte Radeon R9 290x
GPU Driver: version 14.301.1001.0
PSU: 950 watts.
RAM: 12GB

*EDIT: It turns out that my CPU was overheating. I replaced the cooler with a more powerful one and everything has now been working great for several months.

Lastwish42 · Aug 29, 2015

Boozad said:
Both of your dumps are 0x7E and directly blame your ATI driver. Confirmation that your ATI driver is being flagged.

Code:

fffff880`02ef6b48 fffff880`042eca98[B][COLOR=Red]*** WARNING: Unable to verify timestamp for atikmpag.sys *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys[/COLOR][/B] atikmpag+0xaa98

Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

Your Realtek Gigabit Ethernet driver is also being flagged.

Code:

fffff880`02ef7268 fffff880`0487421dUnable to load image Rt64win7.sys, Win32 error 0n2 [B][COLOR=Red]*** WARNING: Unable to verify timestamp for Rt64win7.sys *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys[/COLOR][/B] Rt64win7+0x621d

Try the version listed on the ASUS support for your motherboard is dated earlier than the version you have installed but is worth installing for testing purposes. Uninstall your current version and install the latest one linked on the ASUS support page.

Code:

0: kd> lmvm Rt64win7 start end module name fffff880`0486e000 fffff880`04955000 Rt64win7 T (no symbols) Loaded symbol image file: Rt64win7.sys Image path: Rt64win7.sys Image name: Rt64win7.sys Timestamp: [B][COLOR=Red]Thu May 08 10:27:02 2014[/COLOR][/B] (536B4DE6) CheckSum: 000E7862 ImageSize: 000E7000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

I understand that this thread is more than a year old, i think my problem is similar, so hence the reply, my apologies for posting on this thread. Even my dumps are 0x7E and i keep getting random BSOD. My system is a dual graphics card switchable model, do i also install the driver from the link you provided n try installing only the graphic driver ( excluding CCC n rest)?

Kobanyai · Dec 5, 2015

Hello!
I have almost the same problem, couuld you guys look into it please?

Here are my dump files:
https://dl.dropboxusercontent.com/u/40609372/OTTHONI-PC-2015_12_05__102428,98.zip

fir3w0rx · Feb 26, 2016

Crash logs after a BSoD often point to certain files or drivers. But in some cases, the root cause of the BSoD is actually an overheating CPU. Check it's temperature when using hardware acceleration, Catalyst Control Center/AMD Settings, converting files, or anything else that could possibly cause your CPU to work harder. Anything above 80 degrees celsius (176 F) is too hot.

If it IS getting too hot, check that your thermal paste hasn't dried up. If the paste is ok but your CPU is still overheating, then you'll have to get a better cooler.

svel · Mar 23, 2016

Hi,

I have the same problem with BSOD.
Can you provide any assistance?
What is curious is tha after BSOD when I press the restart button from desktop no BSOD appears. It seems that appears only after shutting down the PC.
Zip file is attached.

Thanks in advance
Spiros

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