BSOD at random situations caused by atikmdag.sys

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  1. Posts : 29
    Windows 7 Home Premium 64bit
       #1

    BSOD at random situations caused by atikmdag.sys


    Hey! I have recently started getting 0-3 BSODs per day, with a program called WhoCrashed I have managed to figure out it is caused by atikmdag.sys but BlueScreenView says there are always ntoskrnl.exe + random driver causing the crash. I couldn't attach the minidump file because it says I don't have the rights to open it..

    EDIT: Got this information from WhoCrashed

    On Sat 5.7.2014 17:06:07 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\070514-17238-01.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xC7DBB)
    Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF88011164DBB, 0xFFFFF88006944228, 0xFFFFF88006943A80)
    Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Last edited by e344t8u7y; 05 Jul 2014 at 13:07.
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
      My Computer


  3. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Boozad said:
    Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.
    Done.
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Both of your dumps are 0x7E and directly blame your ATI driver. Confirmation that your ATI driver is being flagged.

    Code:
    fffff880`02ef6b48  fffff880`042eca98*** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0xaa98
    Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

       Note
    When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


    Your Realtek Gigabit Ethernet driver is also being flagged.

    Code:
    fffff880`02ef7268  fffff880`0487421dUnable to load image Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     Rt64win7+0x621d
    Try the version listed on the ASUS support for your motherboard is dated earlier than the version you have installed but is worth installing for testing purposes. Uninstall your current version and install the latest one linked on the ASUS support page.

    Code:
    0: kd> lmvm Rt64win7
    start             end                 module name
    fffff880`0486e000 fffff880`04955000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Thu May 08 10:27:02 2014 (536B4DE6)
        CheckSum:         000E7862
        ImageSize:        000E7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  5. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Boozad said:
    Both of your dumps are 0x7E and directly blame your ATI driver. Confirmation that your ATI driver is being flagged.

    Code:
    fffff880`02ef6b48  fffff880`042eca98*** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
     atikmpag+0xaa98
    Download the 13.9 driver from here then use AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

       Note
    When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.


    Your Realtek Gigabit Ethernet driver is also being flagged.

    Code:
    fffff880`02ef7268  fffff880`0487421dUnable to load image Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
     Rt64win7+0x621d
    Try the version listed on the ASUS support for your motherboard is dated earlier than the version you have installed but is worth installing for testing purposes. Uninstall your current version and install the latest one linked on the ASUS support page.

    Code:
    0: kd> lmvm Rt64win7
    start             end                 module name
    fffff880`0486e000 fffff880`04955000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Thu May 08 10:27:02 2014 (536B4DE6)
        CheckSum:         000E7862
        ImageSize:        000E7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Okay will do this and report back if I still get BSODs.
      My Computer


  6. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    So far no more Bluescreens have occured. Will mark thread as "Solved" if none occure in the next 24 hours.
      My Computer


  7. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #7

    Excellent, thanks for letting us know. You can always mark the thread unsolved if any problems re-occur. We'll be here to help.
      My Computer


  8. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #8

    Thank you Boozad, you're a god, this fixed it. Have been streaming all day today without any problems ^-^ Thank you once again.
      My Computer


  9. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #9

    You're welcome mate, glad you're up and running again.
      My Computer


  10. Posts : 29
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    Now that this problem has been fixed, I was wondering when it's safe for me to update my drivers up-to-date. Thanks in advance!
    Last edited by e344t8u7y; 27 Sep 2014 at 01:35.
      My Computer


 
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