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07 Jul 2014   #1

Windows 7 Service Pack 1, 6.1

Hello !

I have random BSOD.. When I'm surfin on web, playin games..

I hope someone can help me..

This is what WhoCrashed tells on my pc :

System Information (local)

computer name: PHILIPPE-HP
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
Hardware: HP Pavilion dv6 Notebook PC, Hewlett-Packard, 17FD
CPU: GenuineIntel Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8535261184 total
VM: 2147352576, free: 1901211648

Crash information :

On Sun 06/07/2014 22:20:07 GMT your computer crashed
crash dump file: C:\Windows\Minidump\070714-34413-01.dmp
This was probably caused by the following module: usbhub.sys (usbhub+0x12A5C)
Bugcheck code: 0xFE (0x8, 0x6, 0x5, 0xFFFFFA800BE4AB20)
file path: C:\Windows\system32\drivers\usbhub.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Default Hub Driver for USB
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.

Thank you and good evening.

My System SpecsSystem Spec
07 Jul 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi lovejulien.

Click on the button below ....

It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums

Also upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
We can start debugging after having those information.
My System SpecsSystem Spec
07 Jul 2014   #3

Windows 7 Service Pack 1, 6.1

Hello Arc !
My System SpecsSystem Spec

08 Jul 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi lovejulien.

Nothing precise about the cause of the BSOD in the crash dumps. And the driverview is not saying anything about a USB device driver that might be causing problems.

In that case, you should try to update the chipset for your HP Pavilion DV6 from the HP's website, as the Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller (that is your USB controller) is a chipset element.

Also it seems that you are running a factory installed computer over a long time. Bloatwares are supposed to cause issues within this time. I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
BugCheck FE, {8, 6, 5, fffffa800bc24b20}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
My System SpecsSystem Spec
09 Jul 2014   #5

Windows 7 Service Pack 1, 6.1

My System SpecsSystem Spec
14 Jul 2014   #6

Windows 7 Service Pack 1, 6.1

up !
My System SpecsSystem Spec
15 Jul 2014   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

It should be something similar, but better you get it from the system manufacturers website.
My System SpecsSystem Spec


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