2 BSOD:IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION

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  1. Posts : 17
    64 bit Window 7 Home Premium
       #1

    2 BSOD:IRQL_NOT_LESS_OR_EQUAL and SYSTEM_SERVICE_EXCEPTION


    Hi,so this my first post.
    Recently , i'm having BSOD randomly.I don't know why.One of the noticeable issues is when i upload video to Youtube,BSOD appears.It says IRQL_NOT_LESS_OR_EQUAL on the top and 0x0000000a on the bottom.So i formatted my laptop but still get BSOD.After 2 months,i receive another BSOD:SYSTEM_SERVICE_EXCEPTION.This one happens randomly.So i went to forums and see if i could fix my BSOD.Nothing worked so far.Btw i used bluescreenviewer.So pls help me.Its quite annoying

    So this the DUMP file i think
    Last edited by Chuppy; 07 Jul 2014 at 12:44. Reason: Attachment
      My Computer


  2. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #2

    You need to update Windows to Service Pack 1 via Windows Updates.
      My Computer


  3. Posts : 17
    64 bit Window 7 Home Premium
    Thread Starter
       #3

    I cant update my service pack for some reason.It says Error 0x800B0100
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #4

    Follow this tutorial and post the unedited results.

    Windows Genuine and Activation Issue Posting Instructions
      My Computer


  5. Posts : 17
    64 bit Window 7 Home Premium
    Thread Starter
       #5

    Sorry for the late reply here is the result

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
    Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
    Windows Product ID: 00359-OEM-8992687-00249
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D2FCA98F-A38B-407B-8DF0-C5C224EFF055}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D2FCA98F-A38B-407B-8DF0-C5C224EFF055}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2521032247-3738324328-2718121981</SID><SYSTEM><Manufacturer>LENOVO                          </Manufacturer><Model>IdeaPad Y460    </Model></SYSTEM><BIOS><Manufacturer>LENOVO    </Manufacturer><Version>27CN53WW  </Version><SMBIOSVersion major="2" minor="6"/><Date>20100427000000.000000+000</Date></BIOS><HWID>9FB93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800249-02-1033-7600.0000-1252010
    Installation ID: 003612193300170596286313470715976125978773139356346911
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FJQKD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 7/28/2014 2:25:11 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:7:2014 15:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NgAAAAEAAQABAAIAAAACAAAABQABAAEA6GFQ+trc2Bp8x2BPhApiPTyhehvCeXiyZjP851xd
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			LENOVO		CB-01   
      FACP			LENOVO		CB-01   
      HPET			LENOVO		CB-01   
      BOOT			LENOVO		CB-01   
      MCFG			LENOVO		CB-01   
      SLIC			LENOVO		CB-01   
      SSDT			AmdRef		AmdTabl
      SSDT			AmdRef		AmdTabl
      My Computer


  6. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #6

    Chuppy said:
    I cant update my service pack for some reason.It says Error 0x800B0100
    See if this helps: Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates

    Expand and follow the Windows 7 section
      My Computer


  7. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #7

    Please follow the Windows Update Posting Instructions and post the requested data
    If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
      My Computer


  8. Posts : 17
    64 bit Window 7 Home Premium
    Thread Starter
       #8

    Slartybart: Tried all the solution before and its still having the error.


    Here is the cbs file
    Attachment 327376
      My Computer


  9. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #9

    There is no evidence of your having run either SFC or CheckSUR - please do so and post the new CBS data.
      My Computer


  10. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #10

    Chuppy, the CBS log looks very messy.

    Noel is most proficient at solving these issues. Please complete his request for a current SFC and SURT log.
    He posted a link to the instructions in post# 7 - please complete that request. It's the best way to help solve these issues.

    Thanks,

    Bill
    .
      My Computer


 
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