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07 Jul 2014   #1

64 bit Window 7 Home Premium

Hi,so this my first post.
Recently , i'm having BSOD randomly.I don't know why.One of the noticeable issues is when i upload video to Youtube,BSOD appears.It says IRQL_NOT_LESS_OR_EQUAL on the top and 0x0000000a on the bottom.So i formatted my laptop but still get BSOD.After 2 months,i receive another BSOD:SYSTEM_SERVICE_EXCEPTION.This one happens randomly.So i went to forums and see if i could fix my BSOD.Nothing worked so far.Btw i used bluescreenviewer.So pls help me.Its quite annoying

So this the DUMP file i think

My System SpecsSystem Spec
07 Jul 2014   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

You need to update Windows to Service Pack 1 via Windows Updates.
My System SpecsSystem Spec
09 Jul 2014   #3

64 bit Window 7 Home Premium

I cant update my service pack for some reason.It says Error 0x800B0100
My System SpecsSystem Spec

09 Jul 2014   #4

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

Follow this tutorial and post the unedited results.

Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
27 Jul 2014   #5

64 bit Window 7 Home Premium

Sorry for the late reply here is the result

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {D2FCA98F-A38B-407B-8DF0-C5C224EFF055}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.130318-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D2FCA98F-A38B-407B-8DF0-C5C224EFF055}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-FJQKD</PKey><PID>00359-OEM-8992687-00249</PID><PIDType>2</PIDType><SID>S-1-5-21-2521032247-3738324328-2718121981</SID><SYSTEM><Manufacturer>LENOVO                          </Manufacturer><Model>IdeaPad Y460    </Model></SYSTEM><BIOS><Manufacturer>LENOVO    </Manufacturer><Version>27CN53WW  </Version><SMBIOSVersion major="2" minor="6"/><Date>20100427000000.000000+000</Date></BIOS><HWID>9FB93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Malay Peninsula Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>CB-01   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800249-02-1033-7600.0000-1252010
Installation ID: 003612193300170596286313470715976125978773139356346911
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: FJQKD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/28/2014 2:25:11 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:7:2014 15:28
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			LENOVO		CB-01   
  FACP			LENOVO		CB-01   
  HPET			LENOVO		CB-01   
  BOOT			LENOVO		CB-01   
  MCFG			LENOVO		CB-01   
  SLIC			LENOVO		CB-01   
  SSDT			AmdRef		AmdTabl
  SSDT			AmdRef		AmdTabl
My System SpecsSystem Spec
28 Jul 2014   #6

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Quote   Quote: Originally Posted by Chuppy View Post
I cant update my service pack for some reason.It says Error 0x800B0100
See if this helps: Error 0x800B0100 when you try to install Windows Updates or Microsoft Updates

Expand and follow the Windows 7 section
My System SpecsSystem Spec
28 Jul 2014   #7

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

Please follow the Windows Update Posting Instructions and post the requested data
If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)
My System SpecsSystem Spec
29 Jul 2014   #8

64 bit Window 7 Home Premium

Slartybart: Tried all the solution before and its still having the error.

Here is the cbs file
Attachment 327376
My System SpecsSystem Spec
29 Jul 2014   #9

Microsoft Community Contributor Award Recipient

Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10

There is no evidence of your having run either SFC or CheckSUR - please do so and post the new CBS data.
My System SpecsSystem Spec
29 Jul 2014   #10

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Chuppy, the CBS log looks very messy.

Noel is most proficient at solving these issues. Please complete his request for a current SFC and SURT log.
He posted a link to the instructions in post# 7 - please complete that request. It's the best way to help solve these issues.


My System SpecsSystem Spec


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