BSOD happened twice within a short timeframe

  1. Posts : 2
    Windows 7 Professional 64 bit

    BSOD happened twice within a short timeframe

    Hello there,

    In the past BSOD at my HP box seemed to occur after applying Windows 7 updates. After rolling back to the previous restore point it seems to be ok.

    However BSOD happened twice recently (2014.07.04 and 2014.07.08) without applying any Windows updates. There are updates to Malwarebytes Anti-Malware and AVG 2014.

    I've uploaded the files collected by DM Log Collector for your analysis.

    Would really appreciate if you could help to identify the cause of the BSOD.

    Many Thanks.

      My Computer

  2. Posts : 21,007
    Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10

    Hello and welcome Benz mate am not good with the dump files but for starters you could try these < use the /f option in Option 2 ifnecessary

    download from bleeping computer delete any rubbishthese find.

      My Computer

  3. Posts : 3,904
    Windows 7 Ultimate 64-bit

    Hello i have had a look at your DMP files.

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 19, {20, fffffa800de96760, fffffa800de96780, 4020008}
    *** WARNING: Unable to verify timestamp for mwac.sys
    *** ERROR: Module load completed but symbols could not be loaded for mwac.sys
    Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )
    Followup: MachineOwner
    Okay so mwac.sys is the Malwarebytes Web Access Control.

    And fwpkclnt.sys is a driver for the Firewall and IPSec.

    The Error code you received is "Error code 19, BAD_POOL_HEADER. Usual causes: Device driver."

    Please uninstall MalwareBytes. Then:

    Please run Driver Verifier: Using Driver Verifier to identify issues with Drivers


    • Please don't follow these steps without the help/Recommendation of an expert
    • If the Driver Verifier finds a violation, it will result in a BSOD

    Also Perform windows updates.

    Keep us informed.
      My Computer

  4. Posts : 2
    Windows 7 Professional 64 bit
    Thread Starter

    Thank you all for your time. I've uninstalled MalwareBytes. So far ok. Will run Driver Verifier at a later time. Regards, Ben
    Last edited by Benzzz; 09 Jul 2014 at 22:17.
      My Computer

  5. Posts : 3,904
    Windows 7 Ultimate 64-bit

    Okay brilliant, glad i could help.

    Stay Active
      My Computer


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