BSOD Issues Bad Pool Header

Hello Rebecca,

Your Intel graphics driver is causing issues.

Code:

fffff880`076d9568  fffff880`054d195dUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x2a895d

If you can specify your exact Dell model I can look for a more updated driver for you.

Code:

1: kd> lmvm igdkmd64
start             end                 module name
fffff880`05229000 fffff880`05c4c120   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Oct 04 22:30:00 2012 (506DFFD8)
    CheckSum:         00A30195
    ImageSize:        00A23120
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

ZoneAlarm is also causing issues.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {cfffffff6, 2, 0, fffff880036c27a7}

*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+f7a7 )

Uninstall ZoneAlarm and install MS Security Essentials and MalwareBytes.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing.

Kaspersky is also being flagged. Running two anti virus programs is asking for trouble, Uninstall Kaspersky.

Code:

fffff880`07dc0858  fffff880`04684000*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
 klif

Please answer the question regarding your model so we can get the graphics driver sorted and follow the above steps. Test and report back.

Rebecca, could you please download and run Speccy, click on the Graphics tab in the left hand pane and make sure that the graphics adaptor is expanded in the right hand pane. Take a screenshot of it using the Snipping Tool and upload the screenshot in your next post Screenshots and Files - Upload and Post in Seven Forums.

There are a few Intel graphics drivers on the Optiplex 960 support page and I need to make sure I get the right one.

Attachment 325015

Hi Rebecca,

I believe this is the driver you need.

You're welcome Rebecca, I'm glad your issues are sorted. If you ever have any more trouble don't hesitate to drop by and let us know, we'll get you up and running again.