Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD when I wasn't around, but crashing now and then

09 Jul 2014   #1

Windows 7 x64 home premium
BSOD when I wasn't around, but crashing now and then

Yesterday my system just turned off and gave me "system fan has failed, press f2 to continue." But, today when I checked my computer was off, and when I started I noticed I had a BSOD. Assuming it is processor related, but I am curious if it is do I need a new CPU, or just need to replace the fan/heatsink. Thanks in advance

My System SpecsSystem Spec
10 Jul 2014   #2

Windows 7 Ultimate 64-bit

Okay i have had a look at your DMP files here are some things i would like to try before going into to much detail.

Your error Code was 0x124. A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.


Generic "Stop 0x124" Troubleshooting Strategy:
1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.

2) Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware. It is good practice to run the latest drivers anyway.

4) Update the motherboard BIOS according to the manufacturer's instructions. Their website should provide detailed instructions as to the brand and model-specific procedure.

5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug). At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

6) Attempt to (stress) test those hardware components which can be put through their paces artificially. The most obvious examples are the RAM and HDD(s). For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing. For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors". Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc. Should that fail to mitigate the 0x124 problem, jump to the next steps. Otherwise, if you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes. Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the harware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events. Be aware that attempting the subsequent harware troubleshooting steps may, in some cases, void your warranty:
8) Clean and carefully remove any dust from the inside of the machine. Reseat all connectors and memory modules. Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Please get back to me, after you have tried these steps.
My System SpecsSystem Spec

 BSOD when I wasn't around, but crashing now and then

Thread Tools

Similar help and support threads
Thread Forum
Computer Crashed when I wasn't around it.
Hi, after changing my Power settings on my Windows 7 laptop, it crashed when I wasn't around it. I had to boot it back up. It said "Windows didn't shut down correctly." Here is my dump log.
BSOD Help and Support
Frequent BSOD - 6 of the last 7 I wasn't using using PC
I haven't really identified any specific cause so I'll give you the history of the computer. It's a used gaming system that I got from a friend who was upgrading. He says he didn't overclock it or anything like that. My old system had WinXP booting from the D: drive and Win7-64 Pro installed on a...
BSOD Help and Support
Reinstalled Win7 with same hardware. Wasn't Getting BSOD Previously.
Dear Windows Seven Forums, I have recently installed Windows 7. My Hardware environment has not changed. During both occasions I, was listening to music with the latest edition of winamp, but I was performing several other tasks as well, within Firefox and Internet Explorer. The Microsoft...
BSOD Help and Support
Windows wasn't genuine
OK here the deal I bought this computer from this guy, and apprently the windows wasnt genuine. I dont have the dics to re-install windows but i do have a serial number. I ran this diagnostic and it says my stuff is genuine? i cant do much on my computer now for the exction of going on facebook,...
Windows Updates & Activation
BSOD after reboot because Norton wasn't working
I've got a pretty dire problem with my Win7 Starter HP Mini 210-1100 netbook. Earlier today, I downloaded a "setup.exe" that was supposed to install a desktop wallpaper mod. Shortly after launching it, however, Norton gave a warning that said a recent attack in my computer was prevented. Thanks,...
Backup and Restore
Wasn't able to get playback of WMP 12 x64
i wasn't able to playback mp3s or videos in the 64 bit version of WMP even though the 32 bit version was working fine. it would start and when i would click on in mp3 in my library i would get the dialog box that WMP is not working as it faded. tried the DRM fix, but had no files in the...
Media Center

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:42.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App