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Unknown BSOD causes laptop to freeze, sometimes horizontal BSOD
Hi everyone,
I recently got a laptop a few months ago, and now I receive BSOD all of a sudden. I haven't really had enough time to try to fix it because of my schooling. But with a couple of my classes ending, I have some time on my hands.
Here's what I've done:
1. Scanned the computer with latest version of microsoft security essentials
2. Updated Windows7 with latest patches and updates.
3. I have updated my realtek drivers, and GPU drivers.
4. I have used elevated command prompt to use ChkDsk \R
5. I have also used elevated command prompt Scannow
6. I made it so that windows creates kernel dump files whenever it crashes, and to restart. But I'm not getting anything recent, the last dump file was created a few months ago. Though I've gotten a whole lot of BSOD's and crashes since then.
**********************
I looked in the Event viewer and I have had multiple critical errors all indicating Kernel-Power.
Here's what it says in XML:
****************************- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2014-07-09T19:28:29.402820900Z" />
<EventRecordID>235169</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>MOAVG-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">true</Data>
<Data Name="PowerButtonTimestamp">130494076569058841</Data>
</EventData>
</Event>
I'm usually listening to music when it crashes, and it makes that weird buzzing sound whenever it crashes and the screen freezes sometimes. Sometimes if the screen doesn't freeze, It will have a horizontal BSOD, where it looks like it's all broken up. I have to restart the laptop in order to get out of it.
I have uploaded the SF debugger .zip file that contains all of my laptop information. I need to let you know, that the dump files are from a couple months ago and do not represent what I am facing now. I followed the guide to have windows to create dump files, but since it's not even restarting (which is how I'll know if it creates a dump files), it doesn't work.
I'm kind of frustrated that this is happening, considering the amount of money I put into this laptop, which is nearly 3k, though I'm hoping through this forum I can get this solved.
Thank you very much for all of your support. I really appreciate it!
-Samuel
p.s. As of this post, I won't be able to get back on here until later tonight EST.