Unknown BSOD causes laptop to freeze, sometimes horizontal BSOD

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  1. Posts : 36
    Windows 7 home premium 64-bit
    Thread Starter
       #11

    I've just had another BSOD, and it was the same before. still no dump files.
    What is IRQL_NOt_LESS_OR_EQUAL?
    thank you,
      My Computer


  2. Posts : 3,904
    Windows 7 Ultimate 64-bit
       #12

    This Stop message indicates that a kernel-mode process or driver attempted to access a memory address to which it did not have permission to access. The most common cause of this error is an incorrect or corrupted pointer that references an incorrect location in memory. A pointer is a variable used by a program to refer to a block of memory. If the variable has an incorrect value in it, the program tries to access memory that it should not. When this occurs in a user-mode application, it generates an access violation. When it occurs in kernel mode, it generates a STOP 0x0000000A message. If you encounter this error while upgrading to a newer version of Windows, it might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.
    :) :)
      My Computer


  3. Posts : 36
    Windows 7 home premium 64-bit
    Thread Starter
       #13

    HarriePateman said:
    This Stop message indicates that a kernel-mode process or driver attempted to access a memory address to which it did not have permission to access. The most common cause of this error is an incorrect or corrupted pointer that references an incorrect location in memory. A pointer is a variable used by a program to refer to a block of memory. If the variable has an incorrect value in it, the program tries to access memory that it should not. When this occurs in a user-mode application, it generates an access violation. When it occurs in kernel mode, it generates a STOP 0x0000000A message. If you encounter this error while upgrading to a newer version of Windows, it might be caused by a device driver, a system service, a virus scanner, or a backup tool that is incompatible with the new version.
    :) :)
    huh, interesting, I didn't know that. But I guess it's a good of place to start, so I guess the next thing is how do we prevent STOP 0xA?
    thank you!
    Samuel
      My Computer


  4. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #14

    Did you follow any of the steps I posted?
      My Computer


  5. Posts : 36
    Windows 7 home premium 64-bit
    Thread Starter
       #15

    yeah, I did. I am running a RAID setup, but I'm not sure about how to find any substitute drivers. I think that's the part that's slightly confusing. Do I need to uninstall the graphics drivers and re-install them?
    thank you,
    Samuel
      My Computer


  6. Posts : 36
    Windows 7 home premium 64-bit
    Thread Starter
       #16

    I wanted to give you an update, I disabled the driver verifier, and I was able to install the newest windows update. But, I'm still confused about the driver substitution
    -Samuel
      My Computer


  7. Posts : 6,741
    W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
       #17

    Get in touch with the manufacturer/vendor of the laptop and ask them if they can supply you with the relevant updated drivers for your graphics adapters as the ones that are installed are causing BSODs. Point them to this thread if necessary.
      My Computer


  8. Posts : 36
    Windows 7 home premium 64-bit
    Thread Starter
       #18

    Boozad said:
    Get in touch with the manufacturer/vendor of the laptop and ask them if they can supply you with the relevant updated drivers for your graphics adapters as the ones that are installed are causing BSODs. Point them to this thread if necessary.
    Thanks, I'll find the order number and I'll get in touch with them this week. I'll let you know what happens!
    -Samuel
      My Computer


  9. Posts : 36
    Windows 7 home premium 64-bit
    Thread Starter
       #19

    Also, I received another blue screen, this time it was a horizontal one. There wasn't a stop error, or at least I couldn't tell because of the bsod. I imagine this is the cause of the graphics?
      My Computer


  10. Posts : 36
    Windows 7 home premium 64-bit
    Thread Starter
       #20

    Just to let you all know, I am corresponding with the people at CyberPowerPC. Hopefully I will be able to get this blue screen settled, and I'll keep you all up to date.
      My Computer


 
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