Help me, i am randomly getting BSOD with system service exception


  1. Posts : 3
    windows 7 home 64
       #1

    Help me, i am randomly getting BSOD with system service exception


    guys from pas couple of days i have been getting a BSODs with a system service exception message. I have the minidump file but i am not able to upload it to the thread.
    Link to dmp file
    https://drive.google.com/file/d/0B3o...it?usp=sharing
    The zip file has all the dump files. Please ignore the earlier ones and refer only to ones in july 2014
    Last edited by kj2006; 11 Jul 2014 at 22:50.
      My Computer


  2. Posts : 3,056
    Windows 10
       #2

    Welcome to SF kj2006, please follow the Blue Screen of Death (BSOD) Posting Instructions :) .
      My Computer


  3. Posts : 3
    windows 7 home 64
    Thread Starter
       #3

    Thank you for replying


    Hey, thanks for replying to the post. Attatched the zip file generated by the dm calculator tool. Please let me know if you need some other info too. It hapened twice on 11/07/14.
      My Computer


  4. Posts : 3,056
    Windows 10
       #4

    Unfortunately files are missing, so I'm not getting the full picture.
    Please run the tool again and let it run its course, and upload all the files not only the dumps.
      My Computer


  5. Posts : 3
    windows 7 home 64
    Thread Starter
       #5

    Re-ran DM collector tool,new zip file


    Here is the new zip file, dont know why few files were not generated in last run.
      My Computer


  6. Posts : 3,056
    Windows 10
       #6

    Hello again kj2006 :) .

    The dumps appear to be centred around graphical activity.

    Please update the following drivers:

    GPU
    Code:
    02-06-2010 07:12:47
    C:\Windows\system32\DRIVERS\atikmpag.sys

    Network - Wireless
    Code:
    08-12-2009 21:40:06
    C:\Windows\system32\DRIVERS\bcmwl664.sys

    Network - Ethernet
    Code:
    12-01-2010 12:07:27
    C:\Windows\system32\DRIVERS\Rt64win7.sys


    -- Dell Drivers | Inspiron N5010 --



    Please scan for possible infection and file corruption:


    (*Kaspersky Rescue CD from a USB thumbdrive)


    Update to Service Pack 1:



    Post back with the results.
      My Computer


 

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