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Windows 7: BCCode: 1000007e ... Laptop crashing

15 Jul 2014   #11

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Quote   Quote: Originally Posted by samchorge View Post

I have followed your steps.

FYI, under Device Manager, I find one driver conflicts. It is Bluetooth peripheral device. I don't get it which is this device as there are no add-ons attached to laptop. And my WiFi is working fine. I tried to update the driver but it failed.

Screenshot attached.

Thanks and regards
Did you plug something in at one time?

You can try this method to check for hardware ID's,

Hardware Identification

My System SpecsSystem Spec
15 Jul 2014   #12

Microsoft Community Contributor Award Recipient

Win 10 Pro x64

Quote   Quote: Originally Posted by samchorge View Post

After enabling Driver verifier, laptop was not able to boot up. It was getting crashed while boot up so as per your instructions, I started it in Safe mode and disabled the verifier.

Attached is the new log file.

Thanks and regards,
Well that didn't help much,

Can you try running these tests,

SFC /SCANNOW Command - System File Checker

Please perform the following tests,

chkdsk /r

SeaTools for DOS and Windows
My System SpecsSystem Spec
15 Jul 2014   #13

Microsoft Windows 7 Home Basic 64-bit 7601 Multiprocessor Free Service Pack 1


I get following Hardware IDs for my conflicting Bluetooth peripheral device


which don't match as per instructions to identify vendor and device. Thus I am unable to find updated driver. Therefore I have disabled that device. If you have any other suggestions, pls let me know.

I just remember plugging Wireless Bluetooth mouse a long back and it was working well. Now not using it and there is no Bluetooth dongle attached on USB.

SFC /SCANNOW -> Found no issues

Have already done chkdsk /r.

SeaTools for windows....still running for last 2-3 hours....It is still scanning....

Thanks and regards
My System SpecsSystem Spec


 BCCode: 1000007e ... Laptop crashing

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