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Windows 7: BSOD: Whenever HDMI is inserted.

13 Jul 2014   #1

Windows 7 Home Premium 32bit
BSOD: Whenever HDMI is inserted.


I have an Acer Aspire 5810T laptop. It had been working perfectly fine with HDMI until 4 days ago, when it crashed whilst I was browsing Youtube, and brought up the BSOD.

I tried rebooting a few times, but it never managed to get past the BSOD screen.

Upon attempting to use a VGA cable, it has loaded up fine, and been working without a hitch, until I insert the HDMI again, which results in another BSOD.

I have run the "Diagnose you computers memory problems" option, as I read that was a good start in addressing BSOD, however it found nothing.

The Laptop itself isn't exactly powerful, however it's been used to run some Point & Click games (which weren't graphically demanding), as well as The Sims 3, which has led some contacts to believe it's caused an issue with my Graphics Card.

I have used the DM Log Collecter, which has been attached to this post.

Please let me know if I need to add any more information to this post.

Laptop Specs:

Acer Aspire 5810T
CPU: Intel Core 2 Solo Processor SU3500 (1.4GHz, 800MHz FSB)
VGA: Intel GMA 4500MHD (Up To 1244MB)
Memory: 4GB DDR3 Memory

Windows 7 Home Premium 32 bit.

Thanks in advance,


My System SpecsSystem Spec
13 Jul 2014   #2

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

All of your dumps are pointing to your Intel graphics driver.

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\igdkmd32.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys ( igdkmd32+15b799 )

Followup: MachineOwner
It's old and needs updating. However, the version listed on the Acer website is older than the one you have installed. Search the Intel Download Center to serach for more recent drivers.

kd> lmvm igdkmd32
start    end        module name
9c219000 9c840000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    Timestamp:        Wed Sep 02 19:48:03 2009 (4A9EBDE3)
    CheckSum:         005B7628
    ImageSize:        00627000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Uninstall DaemonTools, a known cause of BSODs by following the steps below.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below

If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.
My System SpecsSystem Spec
13 Jul 2014   #3

Windows 7 Home Premium 32bit

Hi, thanks for the reply!

Daemon Tools has been uninstalled (forgot that was even there), and there was nothing for the SPTD Installer to remove.

Having difficulties with the Drivers for the Graphics card however. Call me an idiot, but I cannot seem too find them on the Intel Driver site? I've looked at both current, and discontinued products, but can't seem to match any up?

Am I missing something incredibly obvious?
My System SpecsSystem Spec

13 Jul 2014   #4

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

To be honest I struggled myself, I'm still looking but can't find a match on the Intel site at all. It may be worth dropping Acer a line outlining the problem and seeing what they recommend.
My System SpecsSystem Spec

 BSOD: Whenever HDMI is inserted.

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