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Windows 7: Blue Screen while watching 1080p videos on YouTube

14 Jul 2014   #1

Windows 7 Ultimate x64
Blue Screen while watching 1080p videos on YouTube

I was watching 1080p videos on YouTube and the Blue Screen of Death apeared. Twice. Mentioned something about physical memory crash. I think it's RAM, but not sure. Any tips? (error log in attachments)

My System SpecsSystem Spec
14 Jul 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum Allanwill,

Highly recommend uninstalling the two software below:
Start Menu\Programs\Advanced SystemCare 7	Public:Start Menu\Programs\Advanced SystemCare 7	Public
Start Menu\Programs\IObit Uninstaller	Public:Start Menu\Programs\IObit Uninstaller	Public
This software can be cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.

Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Please uninstall Daemon Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7.

Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools: Run Disk Check on your Hard Drive for file system errors and bad sectors on it:Upload a screenshot of your hard disk using Crystal Disk Info:Make a hard drive test from the hard drive manufacturers website:Test your Hard Drive with SeaTools:

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\admin\Downloads\PC-14_07_2014_173212,05\071414-30076-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`02a1a000 PsLoadedModuleList = 0xfffff800`02c5d890
Debug session time: Tue Jul 15 01:58:46.749 2014 (UTC + 6:00)
System Uptime: 1 days 16:41:37.325
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88002f63180, 2}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88002f63180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

Debugging Details:







fffff800`00b9c5a8 fffff800`02ae6a4a : 00000000`00000101 00000000`00000031 00000000`00000000 fffff880`02f63180 : nt!KeBugCheckEx
fffff800`00b9c5b0 fffff800`02a996f7 : fffffa80`00000000 fffff800`00000002 00000000`00002710 fffffa80`054fc820 : nt! ?? ::FNODOBFM::`string'+0x4e3e
fffff800`00b9c640 fffff800`03009895 : fffff800`0302f460 fffff800`00b9c7f0 fffff800`0302f460 fffff880`00000000 : nt!KeUpdateSystemTime+0x377
fffff800`00b9c740 fffff800`02a8c113 : 00000000`00000140 fffff880`0f2c2df0 00000000`00000000 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
fffff800`00b9c770 fffff800`02a949f0 : fffff800`02c0ae80 fffff880`00000001 00000000`00000000 fffff800`00b9ca28 : nt!KiInterruptDispatchNoLock+0x163
fffff800`00b9c900 fffff800`02a334a9 : 00000000`00000014 fffff880`09aeb000 00000000`00000000 00000000`00000001 : nt!KeFlushMultipleRangeTb+0x260
fffff800`00b9c9d0 fffff800`02b01ca3 : 00000000`00000001 fffff880`09aeb040 fffff6fc`4004d758 fffffa80`00000001 : nt!MiRemoveIoSpaceMap+0xe9
fffff800`00b9cb00 fffff800`03003844 : fffff880`03d2c0b8 00000000`00000040 00000000`00000000 fffffa80`04652e70 : nt! ?? ::FNODOBFM::`string'+0x3609d
fffff800`00b9cb50 fffff880`01113677 : fffff880`03d2c010 fffffa80`037dc1b0 fffffa80`059ef9c8 00000000`00000000 : hal!HalPutScatterGatherList+0xf4
fffff800`00b9cbb0 fffff880`01113443 : fffff800`00000001 fffff880`000000fe 00000000`ffffffed fffffa80`037c9060 : storport!RaidUnitCompleteRequest+0x1b7
fffff800`00b9cc90 fffff800`02a9a30c : fffff800`02c0ae80 00000354`00000000 fffffa80`037c9128 00000000`00000034 : storport!RaidpAdapterDpcRoutine+0x53
fffff800`00b9ccd0 fffff800`02a878ca : fffff800`02c0ae80 fffff800`02c18cc0 00000000`00000000 fffff880`011133f0 : nt!KiRetireDpcList+0x1bc
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a



FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image




Followup: MachineOwner
For more information on the bugcheck, please go through this thread:
My System SpecsSystem Spec

 Blue Screen while watching 1080p videos on YouTube

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