Random BSOD on Parent's new computer.

Page 2 of 3 FirstFirst 123 LastLast

  1. Posts : 65
    Windows 7 Home Premium x64
    Thread Starter
       #11

    I did the driver thing, everything is fine. However when I try to install Windows Defender Offline, the USB had an error. I've used the USB before to boot stuff, don't know what the problem is now.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #12

    It may require formatting beforehand...can you try that, and see if you have any success?
      My Computer


  3. Posts : 65
    Windows 7 Home Premium x64
    Thread Starter
       #13

    Hooold on. I just checked on the Driver program, since I "acquired" (sh...) a code for it to install the latest updates. It BSOD'd, giving me this:

    http://puu.sh/arszb/a4886b8ec8.jpg

    Any further help would be greatly appreciated.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #14

    Always upload the .dmp files here...without them I can't help.

    1. Download the DM Log Collector application to your desktop by clicking the link below

    DM Log Collector.exe

    2. Run it by double-clicking the icon on your desktop, and follow the prompts.
    3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.



    Also do the following please:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click Copy - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the tool here in your next reply
      My Computer


  5. Posts : 65
    Windows 7 Home Premium x64
    Thread Starter
       #15

    Thanks so much.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BD2YG-FCGHP-Q8BFM
    Windows Product Key Hash: UkhuHgR7S3bj9nLo+7pUPixme3o=
    Windows Product ID: 00359-OEM-8802111-65536
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0CBD2AD3-9C1C-411A-BD26-BA6C31949356}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0CBD2AD3-9C1C-411A-BD26-BA6C31949356}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q8BFM</PKey><PID>00359-OEM-8802111-65536</PID><PIDType>3</PIDType><SID>S-1-5-21-1436959605-3874067067-3961515755</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1001 </Version><SMBIOSVersion major="2" minor="5"/><Date>20111221000000.000000+000</Date></BIOS><HWID>7DAA3907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-021-165536-02-1033-7601.0000-1652014
    Installation ID: 014604733633818041265983554476629625289594003966834015
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Q8BFM
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 7/26/2014 12:57:30 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:14:2014 18:26
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEAln3SkzS4IhWSAGCHWoneWWI9+s/wsY4u

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC 122111 APIC1515
    FACP 122111 FACP1515
    SRAT AMD FAM_F_10
    HPET 122111 OEMHPET0
    MCFG 122111 OEMMCFG
    OEMB 122111 OEMB1515
    SSDT A M I POWERNOW
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #16

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C9, {22f, fffff88004a9d9a0, fffff98026a52cf0, 0}
    
    *** WARNING: Unable to verify timestamp for ASACPI.sys
    *** ERROR: Module load completed but symbols could not be loaded for ASACPI.sys
    Probably caused by : ASACPI.sys ( ASACPI+19a0 )
    
    Followup: MachineOwner
    ---------
    ASACPI.sys is a core component of Asus ATK0110 ACPI Utility. Unfortunately its a well-documented cause of BSOD's.

    Run Windows Update to see if updated versions are available for update. There might also be updates here:
    http://support.asus.com/Download.asp..._package&os=30

    If none are available, I recommend uninstalling all ASUS utility software.
      My Computer


  7. Posts : 65
    Windows 7 Home Premium x64
    Thread Starter
       #17

    There weren't any updates except Bing bar

    And does all ASUS software include the video card driver catalyst too?
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #18

    ASUS shouldn't have an option to control your Gigabyte video card.
      My Computer


  9. Posts : 65
    Windows 7 Home Premium x64
    Thread Starter
       #19

    It isn't gigabyte, it's ATI o_o.

    Anyway, I have to ASUS software in the computer, never did. Anything else I should do?
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #20

    Sorry. I got confused between your System specs and the other computer you are diagnosing.

    The .dmp file you uploaded clearly identifes an ASUS-related driver on the system:
    Driver Reference Table

    Try get Windows Offline Defender to work.
    Last edited by Golden; 26 Jul 2014 at 02:19.
      My Computer


 
Page 2 of 3 FirstFirst 123 LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:05.
Find Us