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Windows 7: Several BSOD in a row.

19 Jul 2014   #11

Windows 7 Professional 64bit

The BSOD keeps coming back. What should I do?

My System SpecsSystem Spec
20 Jul 2014   #12

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

It's still MalwareBytes. It seems like it's conflicting with some Windows elements. Did you post on the MalwareBytes forum or contact MBAM at all? They will take your logs and pinpoint the problem.

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa8008182850, fffffa8008182870, 4020010}

*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )

Followup: MachineOwner
MpFilter is the Microsoft Windows AntiMalware protection system so there's definitely a conflict somewhere.

fffff880`06cd04e8  fffff880`011ae484*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
fffff880`06cd0838  fffff880`068b516e mwac+0x516e
fffff880`06cd0840  fffffa80`0c8fc580
fffff880`06cd0848  fffff880`068bd420 mwac+0xd420
fffff880`06cd0850  00000000`00000000
fffff880`06cd0858  fffff880`068b6358 mwac+0x6358
fffff880`06cd0860  fffffa80`0c914090
fffff880`06cd0868  fffffa80`08c141b0
fffff880`06cd0870  00000000`00000002
fffff880`06cd0878  fffff880`068bd7c0 mwac+0xd7c0
fffff880`06cd0880  00000000`00000002
fffff880`06cd0888  fffff880`068b6ec3 mwac+0x6ec3
fffff880`06cd0890  fffffa80`08c141b0
fffff880`06cd0898  fffff880`00000001
fffff880`06cd08a0  00000000`00000090
fffff880`06cd08a8  00000000`00000002
fffff880`06cd08b0  00000000`00000002
fffff880`06cd08b8  fffff880`068b38bc mwac+0x38bc
fffff880`06cd08c0  fffff880`068bd800 mwac+0xd800
fffff880`06cd08c8  00000000`00000002
fffff880`06cd08d0  00000000`00000000
fffff880`06cd08d8  fffffa80`057ecd60
fffff880`06cd08e0  fffffa80`0ca6d220
fffff880`06cd08e8  fffff880`068b326b mwac+0x326b
fffff880`06cd08f0  00000000`00000000
fffff880`06cd08f8  00000000`00000000
fffff880`06cd0900  fffff880`068bdca0 mwac+0xdca0
fffff880`06cd0908  fffff880`068b32f1 mwac+0x32f1
fffff880`06cd0910  00110002`00000160
fffff880`06cd0918  00000000`00000000
fffff880`06cd0920  0500000a`00000000
fffff880`06cd0928  00000000`00000000
fffff880`06cd0930  035aac70`00000000
fffff880`06cd0938  00000001`e6318b72
fffff880`06cd0940  fffff880`068bd110 mwac+0xd110
fffff880`06cd0948  ffff0012`912b9414
fffff880`06cd0950  fffffa80`0c95c610
fffff880`06cd0958  fffff880`068b2cf2 mwac+0x2cf2
fffff880`06cd0960  00000000`00000000
fffff880`06cd0968  00000000`00000002
fffff880`06cd0970  fffff880`068bdca0 mwac+0xdca0
fffff880`06cd0978  00000000`00000000
fffff880`06cd0980  fffffa80`0c95c610
fffff880`06cd0988  fffff880`068b3783 mwac+0x3783
fffff880`06cd0990  fffff880`068bd7c0 mwac+0xd7c0
fffff880`06cd0998  00000000`00000000
fffff880`06cd09a0  fffffa80`0c7bc480
fffff880`06cd09a8  00000000`00000000
fffff880`06cd09b0  fffffa80`0c95c610
fffff880`06cd09b8  fffff880`068b97d8 mwac+0x97d8
My System SpecsSystem Spec
20 Jul 2014   #13

Windows 7 Professional 64bit

I sent an email to their support team and I'm waiting for their reply. Thanks for helping.
My System SpecsSystem Spec

20 Jul 2014   #14

W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM

Let us know how you get on, it will be interesting to hear what MBAM say.
My System SpecsSystem Spec
20 Jul 2014   #15

Windows 7 Professional 64bit

They had received their message and reply within 3-4 business days. I found a temporary solution, I turned off MBAM completely and will turn it on when I need to do a scan. I scanned my system after I installed it again and right now it's turned off until the next scan (I usually do once a week). There has been no BSOD so far yet with MBAM turned off.
My System SpecsSystem Spec
28 Jul 2014   #16

Windows 7 Professional 64bit

This is what MBAM say, they told me to reinstall the program.
Maurice N., Jul 28 08:06 AM:Hello Dat.
If you have recently installed Malwarebytes Anti-Malware and are experiencing problems, then please follow the steps below. If you have purchased a Premium license, at the end of this process you will need to reactivate your license to enable the Premium features. Please have your ID and Key readily available. If you do not have your ID and Key, you may retrieve them from this webpage:
Malwarebytes: Online Store
Please note you will only be able to retrieve your ID and Key if you purchased Malwarebytes directly from our website or through an authorized reseller / affiliate. If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your ID and Key if lost.
NOTE: SAVE the downloads to your system first. Do not "run" them while in the browser program.
When presented with the option to Run or Save, you must select Save.

1: Please perform a clean uninstall before reinstalling the latest version. Do not use Windows Add/Remove Programs. Instead, please download and run "mbam-clean.exe" from the link below:
2: After running the program, it will ask to restart your computer. Please allow it to do so (this is very important).
After the computer restarts, temporarily disable your Anti-Virus
If you need how-to guidance, see => How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides

3: Download and SAVE to your system the latest version of Malwarebytes Anti-Malware from the link below:
Now run the setup:
IF your Windows is Vista / Windows 7 / 8, then do a Right-click on mbam-setup- and select Run as Administrator and allow to run.
Answer YES when prompted by User Account Control ( Windows ).

When all finished, turn back ON your antivirus program.
Please always tell me the exact error message you get and the conditions of how it appears / how it happens.
It is so important to get details from you each and every time { and not just "error" or, <same as before> }.

Product Support

My System SpecsSystem Spec

 Several BSOD in a row.

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