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Windows 7: BSOD at startup or password entry

15 Jul 2014   #1

Windows 7 Home Premium 64 bit (+ Service Pack 1)
BSOD at startup or password entry

Hi all,

I am experiencing an intermittent BSOD that seems to happen either on waking the computer from standby or at startup, although I have also had it happen once on switching wireless internet from one port to another.

Initially it was just on submitting a password when waking from standby, now it is on all starts unless in safe mode. Norton scans as clear.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 2057
Additional information about the problem:
BCCode: a
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:

I have attached the SF diagnostic files.

Many thanks!

Attachment 325652

My System SpecsSystem Spec
15 Jul 2014   #2

Windows 7 Home Premium 64 bit (+ Service Pack 1)

Some additional information: have managed to get to windows out of safe mode and run dm log collector and re-run SF.

The error was IRQL not less than equal (same information as above)

I am a newbie and unskilled so any help very appreciated!

Attachment 325658

Attachment 325659
My System SpecsSystem Spec
15 Jul 2014   #3

Windows 7 Home Premium 64 bit (+ Service Pack 1)


I ran WhoCrashed after reading similar issues in other threads, and looks like it's a Symantec driver causing the problem

I will let you know if updating/changing software resolves this but it seems likely it will

Attachment 325663
My System SpecsSystem Spec


 BSOD at startup or password entry

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