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Windows 7: BSOD - Driver Power state failure

15 Jul 2014   #1
jeyaraj

Windows 7 Home premium 64bit
 
 
BSOD - Driver Power state failure

I am using Dell Laptop ( Model N5050) with Windows 7 Home premium 64 bit OS. My laptop crashes often in the past 3 months and getting a blue screen with the error message DRIVER_POWER_STATE_FAILURE
with some error code as 9F.

As suggested in the forum, I downloaded the DM log collector and it collected the information from my system.

Attaching the logs.

Please help me in fixing this BSOD. Thanks in Advance

Thanks,
Jeyaraj


My System SpecsSystem Spec
.
16 Jul 2014   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi jeyaraj.

From the incomplete data you uploaded, we can say that the BSODs are caused by the wifi network adapter.

If you want further help on how to attempt to resolve the issue, you have to upload more data and info.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
Screenshots and Files - Upload and Post in Seven Forums
_______________________________________
Code:
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8007edb050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
 \Driver\athr
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007d887f0 00000000 fffff800036d0210-fffffa8005508d40 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8005508d40    

            Args: 00000000 00000000 00000000 00000000
Code:
fffff880`05c55000 fffff880`05f0a000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Wed Mar 21 19:12:59 2012 (4F69DAE3)
    CheckSum:         002B829C
    ImageSize:        002B5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
16 Jul 2014   #3
jeyaraj

Windows 7 Home premium 64bit
 
 
updated logs

Hi,

As advised, I ran the DM Logs collector program as an Administrator. Please refer the attached updated logs.

Please advise on the fix. Thanks in Advance

Thanks,
Jeyarai
My System SpecsSystem Spec
.

16 Jul 2014   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Unfortunately we still dontt have the necessary files other than the crash dumps.

Post it following the Blue Screen of Death (BSOD) Posting Instructions option two. May be it will gather the files.
My System SpecsSystem Spec
17 Jul 2014   #5
jeyaraj

Windows 7 Home premium 64bit
 
 
SF Diagnostic Tool - Log

Hi,
As advised, I ran the SF diagnostic tool as an adminstarator and grabbed all the logs files. Please refer the attached log files and advise

Thanks,
Jeyaraj
My System SpecsSystem Spec
17 Jul 2014   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Nice. So the device is Dell Wireless 1703 802.11b/g/n (2.4GHz). Get it from Driver Details | Dell US

Let us know how the computer is running after the driver update.
My System SpecsSystem Spec
17 Jul 2014   #7
jeyaraj

Windows 7 Home premium 64bit
 
 
Wifi connection issue persists

Hi Arc,

Thanks for the advise. I have downloaded the driver and so far not seen any BSOD error :)
Will update you if i run into BSOD problems in future.

I forgot to inform about one more problem, My wifi internet connection keeps fluctuating. I mean, the wifi network has full strength, but the laptop shows exclamation mark for the connection and say no Internet Access. I have to manually connect to wifi network again. this happens several times when the laptop is active.

I still see the same issue even after the wifi driver update. Can you please advise on this issue?

Thanks,
Jeyaraj
My System SpecsSystem Spec
18 Jul 2014   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If the notification icon says it is disconnected despite of having the connection properly working, it is bluetooth.

Disabling bluetooth will make the icons behave in the proper way.
My System SpecsSystem Spec
20 Jul 2014   #9
jeyaraj

Windows 7 Home premium 64bit
 
 

Sure.. Thanks
My System SpecsSystem Spec
23 Jul 2014   #10
jeyaraj

Windows 7 Home premium 64bit
 
 
Got BSOD today..

Hi,

I got BSOD today. Please find the attached logs from the SF Dignostic tool.

Please check and advise on the problem

Thanks in Advance,
Jeyarah
My System SpecsSystem Spec
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