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Windows 7: BSOD and computer shutdown unexpectedly

16 Jul 2014   #1

Windows 7 Home Premium 64 bit
BSOD and computer shutdown unexpectedly


I recently changed my keyboard because my computer used to shutdown unexpectedly when pressing the Ctrl key. It was working fine until today when I received a BSOD.

Can you please help check and advise what could be causing this issue again?

Many thanks for your help.

My System SpecsSystem Spec
16 Jul 2014   #2

Windows 7 Home Premium 64 bit

It is a Dell Inspiron N4050
My System SpecsSystem Spec
16 Jul 2014   #3

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi K21.

Do you have windows update KB2670838 installed? If so, uninstall it and see how it goes.

Windows Update - Uninstall an Update

Let us know how it goes.
BugCheck 50, {fffff8812fdcc360, 0, fffff8800599ca18, 5}

*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys

Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+15aa18 )

Followup: MachineOwner
My System SpecsSystem Spec


 BSOD and computer shutdown unexpectedly

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