Random BSODS, error 0x0000003b

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  1. Posts : 6
    windows 7 home premium 64 bit
       #1

    Random BSODS, error 0x0000003b


    Been having random BSODS for a couple weeks now, usually happens when I have a video playing, already did a complete reinstall of windows, running windows 7 home premium 64 bit, I have attached a SF file.
    Last edited by jordonws; 16 Jul 2014 at 21:47. Reason: Fixing attachments
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi jordonws.

    The BSODs are caused by the display driver. A complete uninstall of the display driver and then a clean install may help.

    Uninstall your installed latest version of the display driver.


    Then clean up any possible leftover.


    Then install the display driver again.

    Plus, out of personal curiosity, I want to know something from you, if you dont mind. Yours a R9 280X. I want to know how hot the GPU runs. The reason behind the curiosity is this thread: BSOD shuts down PC

    Let us know how the computer is running after performing the clean install of the display driver.
    __________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800f4d42ec, fffff88009008950, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+b12ec )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800f4d42ec, Address of the instruction which caused the bugcheck
    Arg3: fffff88009008950, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+b12ec
    fffff880`0f4d42ec 488b02          mov     rax,qword ptr [rdx]
    
    CONTEXT:  fffff88009008950 -- (.cxr 0xfffff88009008950;r)
    rax=fffff8800f64f620 rbx=0000000000000000 rcx=fffffa800cee3028
    rdx=0000000000000000 rsi=fffff8800900994c rdi=fffff8800f64eff0
    rip=fffff8800f4d42ec rsp=fffff88009009330 rbp=fffff88009009461
     r8=000000000e76621f  r9=0000000000000001 r10=0000000000000008
    r11=0000000000000000 r12=fffffa800fcdb900 r13=0000000000000051
    r14=0000000000000000 r15=fffffa8008f39240
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
    atikmdag+0xb12ec:
    fffff880`0f4d42ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
    Last set context:
    rax=fffff8800f64f620 rbx=0000000000000000 rcx=fffffa800cee3028
    rdx=0000000000000000 rsi=fffff8800900994c rdi=fffff8800f64eff0
    rip=fffff8800f4d42ec rsp=fffff88009009330 rbp=fffff88009009461
     r8=000000000e76621f  r9=0000000000000001 r10=0000000000000008
    r11=0000000000000000 r12=fffffa800fcdb900 r13=0000000000000051
    r14=0000000000000000 r15=fffffa8008f39240
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
    atikmdag+0xb12ec:
    fffff880`0f4d42ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  iexplore.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f4d42ec
    
    STACK_TEXT:  
    fffff880`09009330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec
    
    
    FOLLOWUP_IP: 
    atikmdag+b12ec
    fffff880`0f4d42ec 488b02          mov     rax,qword ptr [rdx]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+b12ec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53bd610a
    
    STACK_COMMAND:  .cxr 0xfffff88009008950 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec
    
    BUCKET_ID:  X64_0x3B_atikmdag+b12ec
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec
    
    FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm atikmdag
    start             end                 module name
    fffff880`0f423000 fffff880`103cc000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Jul 09 21:04:34 2014 (53BD610A)
        CheckSum:         00F46306
        ImageSize:        00FA9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #3

    Just finished reinstalling, will wait to see if I get another BSOD, to answer your temp question, I run around 41 C at idle and max ive seen was 71 when stress testing.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Thats normal temps. Thanks for the info. :)
      My Computer


  5. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #5

    Was playing Borderlands 2 and computer BSOD again
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    If you report about a BSOD, Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Add the data in your next post.
      My Computer


  7. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #7

    Sorry here is the updated info and logs.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Display issue continues, even with another version of the display driver.
    Code:
    BugCheck 116, {fffffa800f03e010, fffff8800488fdac, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+bdac )
    
    Followup: MachineOwner
    ---------
    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Let us know the result. Also, let us know the wattage of your PSU.
      My Computer


  9. Posts : 6
    windows 7 home premium 64 bit
    Thread Starter
       #9

    Computer crashed as soon as I hit burn in test, tried twice, psu is 875 w
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    jordonws said:
    I run around 41 C at idle and max ive seen was 71 when stress testing.
    The temperature is very normal.

    jordonws said:
    psu is 875 w
    Power Supply is enough sufficient.

    Still display is crashing, irrespective of driver version. So it gives a hint that the GPU might be failing itself.

    Now, you are trying to perform a burn test, and the computer crashes instantly. It makes it sure that the GPU is failing to take any load.

    You need to change the GPU, unfortunately. If it is within warranty, RMA it and ask for a replacement. Use onboard graphics in the mean time.
      My Computer


 
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