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#21
Oddly enough Malwarebytes won't install on my laptop. I have attached 2 screen captures of the errors I get while installing. After installation is complete and I go to launch the program it immediately crashes.Ok, so if it has to do with system files, then I guess repair install is the best thing to do but before that, have you done malware scans recently? If yes, then do a Custom Scan with Malwarebytes and select all the drives. If it finds anything, quarantine it and post the log it makes. After that, do this.
Repair Install
I don't mind doing a repair/clean install but if you suggest it is soemthing else I will do this and report back shortly.There is NO obvious need for a repair install - or worse, a clean install.
The SFC scan showed the following problem...
This may be the tip of the iceberg -Code:2014-07-21 11:37:53, Info CSI 00000304 [SR] Repairing 1 components 2014-07-21 11:37:53, Info CSI 00000305 [SR] Beginning Verify and Repair transaction 2014-07-21 11:37:53, Info CSI 00000306 Manifest hash for component [ml:280{140},l:184{92}]"amd64_a69ab2e06a57e0c36f0741338d888e44_31bf3856ad364e35_7.1.7601.18351_none_168d02fc611e1de8" does not match expected value. Expected:{l:32 b:8571f9bcf4e096687cf1401f625f0e93afa381a54da316375ed2fad5290781ae} Found:{l:32 b:1c56c84448dec77bece6d3d7b129c32479b966d5d0d2187e52f63778750cda4e}. 2014-07-21 11:37:53, Info CSI 00000307 Unable to load manifest for component [ml:280{140},l:184{92}]"amd64_a69ab2e06a57e0c36f0741338d888e44_31bf3856ad364e35_7.1.7601.18351_none_168d02fc611e1de8" 2014-07-21 11:37:53, Info CSI 00000308 [SR] Cannot verify component files for a69ab2e06a57e0c36f0741338d888e44, Version = 7.1.7601.18351, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE) 2014-07-21 11:37:53, Info CSI 00000309 Repair results created: POQ 129 starts: POQ 129 ends. 2014-07-21 11:37:53, Info CSI 0000030a [SR] Repair complete 2014-07-21 11:37:53, Info CSI 0000030b [SR] Committing transaction
Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)
Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file
Then zip the CheckSUR.log and upload it to your reply.