BSOD Issue 2057 - Intensive Browsing

krustykobb · 18 Jul 2014

When I start web browsing on my computer with a considerable number of tabs open, my computer has a BSOD with a locale ID of '2057'. The information from this is:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800F0F72EC
BCP3: FFFFF8800A7B5950
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\071614-7051-01.dmp
C:\Users\Jordan\AppData\Local\Temp\WER-18844-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

How can I stop this from happening?

The dm log collector dump is attached to this thread.

Thanks

Golden · 18 Jul 2014

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800f0df2ec, fffff8800b8dc950, 0}

Probably caused by : atikmdag.sys ( atikmdag+b12ec )

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start             end                 module name
fffff880`0f02e000 fffff880`0ffd7000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Jul 10 01:04:34 2014 (53BD610A)
    CheckSum:         00F46306
    ImageSize:        00FA9000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The error appears to be related to the Radeon HD 6800 display driver, despite it being up to date.

I recommend:
1. Uninstall this driver and all its components completely using the instructions in both links below:

http://support.amd.com/en-us/kb-arti...vers.aspx#Win7

and also...

Drivers - Clean Left over Files after Uninstalling

2. Reboot the computer and run Windows Update immediately.
3. Check the Optional Updates, and select to download and install the Radeon driver offered.

Use that driver (do not update it any further) and see if your system stays stable.

krustykobb · 19 Jul 2014

Thanks, doing this has seemed to fix my problem :)