BSOD, could be related to drivers needing to be updated.

geoforce1 · 19 Jul 2014

Hello everyone. I have been getting BSOD's a lot lately, and I believe it could be due to some of my drivers needing to be updated. However, I have included a Mini-Dump for further examination, and to possibly rule it out completely. Help would be appreciated. Thank you so much. As mentioned, I believe it could have to do with updating my drivers... and I'm not very tech savy, so if anyone could recommend on how I can manually do it safely would be great.

HarriePateman · 19 Jul 2014

Hello and welcome to seven forums,

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck D1, {fffff880059db000, 2, 0, fffff88004d35096}

*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+8e096 )

Followup: MachineOwner

The Driver that is failing is your: Atheros network adapter driver

Code:

fffff880`04ca7000 fffff880`04f4d000   athrx    athrx.sys    Tue Jun 21 09:03:39 2011 (4E00505B)

Here is a link to there download page: Qualcomm ATHEROS Network drivers for Windows

How to install: Driver Install - Device Manager

geoforce1 · 19 Jul 2014

Hello - thank you for the warm welcome!

OK - I figured this driver has been the root cause. I took a look at the page and am slightly confused as to which one I should be downloading.

Is there anyway you could help navigate me to the right one? If there's any information I can provide to make this easier, please let me know.

Cheers!

HarriePateman · 19 Jul 2014

No worries of course!

Could you use this tool and click "Grab All"

SF Diagnostic Tool - Using for Troubleshooting

geoforce1 · 19 Jul 2014

Here we are. File is attached.

Thank you so much.

HarriePateman · 19 Jul 2014

It seems that it has just grabbed the DMP files, im after the System Information ECT :)

geoforce1 · 19 Jul 2014

Hello. Sorry about that. Here's the updated Zip file. The grab all option just kept copying the DMP files

, so I did it all individually. The system info button didn't seem to work, as it said the file couldn't be found. So I used a program provided through the form here to just manually add in everything about my system in a text file. The last two buttons in the program didn't seem to work either.

Hope there's enough info in here to help you out OK. If there's anything else I can do, let me know.

HarriePateman · 19 Jul 2014

Thats perfect thank you Geoforce.

I will just look into this for you, give me 30 minutes.

geoforce1 · 19 Jul 2014

All right. Thanks for all your help! I appreciate it.

HarriePateman · 19 Jul 2014

Here we are, if you look on the left hand side you will see "Download"

Sony eSupport - VPCF221FX/B - Drivers & Software