BSOD when playing Hearthstone, probably caused by drivers

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  1. Ondwak
    Posts : 15
    Windows 7 Ultimate x64
       New #1

    BSOD when playing Hearthstone, probably caused by drivers


    Hi, I've been getting BSODs pretty often in the past 10 days or so, although I never had one before in this computer's or even my own life. I have read your instructions and am enclosing a log from SF diagnostic tool, although as far as I know, there is no memory dump, because I couldn't manage to get one. On the BSOD screen it says "Physical memory dump complete" so there shouldn't be a problem, but your software just isn't able to get it. Can you supply further instructions on how to get rid of this problem or how to get my hands on the memory dump? Thanks alot!

    Edit: When I turned on driver verifier and tried to reboot, my computer went BSOD immediately after bootup, so that makes me think the issue is driver-related.
    Last edited by Ondwak; 21 Jul 2014 at 12:05.
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  3. HarriePateman
    Posts : 3,904
    Windows 7 Ultimate 64-bit
       New #2

    Hello please click the link and this will help you get hold of your DMP Logs.

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
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  4. Ondwak
    Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       New #3

    The problem is, I can't get the dump file, I have followed all the instructions and the settings are right, but there just really is no file. Can't it be hidden somehow or what could be the problem here?
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  6. HarriePateman
    Posts : 3,904
    Windows 7 Ultimate 64-bit
       New #4

    Okay try this tool:

    SF Diagnostic Tool - Using for Troubleshooting

    Make sure DMP Files are enabled to save on your pc.
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  7. Ondwak
    Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       New #5

    I have already done this, and all of the files are attached in my first post :) I can reupload them to dropbox, if you wish.
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  8. HarriePateman
    Posts : 3,904
    Windows 7 Ultimate 64-bit
       New #6

    There doesn't seem to be any DMP Files in them.
    Dump Files - Configure Windows to Create on BSOD
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  10. Ondwak
    Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       New #7

    There are none, because I'm unable to get them. I just can't find them in Windows, where they should be, although the BSOD confirms that they have been written.
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  11. HarriePateman
    Posts : 3,904
    Windows 7 Ultimate 64-bit
       New #8

    The 7F Tool, will grab them for you.

    Click "grab All"
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  12. Ondwak
    Posts : 15
    Windows 7 Ultimate x64
    Thread Starter
       New #9

    I get the message "Sorry, No Dump Found. Collection still in progress."
      My Computer
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  13. HarriePateman
    Posts : 3,904
    Windows 7 Ultimate 64-bit
       New #10

    Okay then your computer can be configured to collect dumps.

    Dump Files - Configure Windows to Create on BSOD
      My Computer
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