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Windows 7: BSOD - BAD_POOL_HEADER 0x00000019

22 Jul 2014   #1
Casuaisxtynine

Windows 7 Professional
 
 
BSOD - BAD_POOL_HEADER 0x00000019

System freezes, then restarts then blue screens. Performed operating re-installation already, but still does not work. Please advise. Thanks


My System SpecsSystem Spec
.
23 Jul 2014   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Remove Kaspersky, replace with MSE.

Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
warning   Warning
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.


Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Memtest should be done overnight.
My System SpecsSystem Spec
23 Jul 2014   #3
Casuaisxtynine

Windows 7 Professional
 
 

Hmmm, what error is this computer experiencing in particular? Any idea why BSOD's are happening?
My System SpecsSystem Spec
.

23 Jul 2014   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you follow any steps suggested?
My System SpecsSystem Spec
23 Jul 2014   #5
Casuaisxtynine

Windows 7 Professional
 
 

Currently doing it.
My System SpecsSystem Spec
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 BSOD - BAD_POOL_HEADER 0x00000019




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