BSOD of death right after cell phone plugged into via USB


  1. cwburns32
    Posts : 82
    Microsoft Windows 7 Home Premium 64-bit Service Pack 1
       New #1

    BSOD of death right after cell phone plugged into via USB


    Attached is the DM log collector zip. My current system specs are those of my Alienware laptop that I am also trying to resolve a BSOD issue on. The image below is the Speccy summary for my PC mentioned below.

    Today I plugged my cell phone into my PC and immediately got a BSOD. I think this has happened once or twice before. Upon reboot, however, the PC runs just fine. I did not see a dmp file in the log collector zip so I don't know if the zip will be useful but it is attached anyway.

    EDIT: Disconnected my phone after the reboot and reconnected it and no BSOD. So could not recreate the error.
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Hi cwburns32.

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
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  4. cwburns32
    Posts : 82
    Microsoft Windows 7 Home Premium 64-bit Service Pack 1
    Thread Starter
       New #3

    Arc said:
    Hi cwburns32.

    The zip you uploaded does not contain any crash dump.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Dont run any disc cleanup tool before you upload another zip.
    I have been unable to recreate BSOD after doing what you suggested above. Will keep you posted.
      My Computer
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