BSOD when shutting down PC - Driver Power State Failure

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  1. Posts : 11
    Windows 7 Home Premium 64 Bit
       #1

    BSOD when shutting down PC - Driver Power State Failure


    Hi

    I had a similar issue a few months ago and it has returned. When shutting down the PC, the shutdown procedure basically hangs for up to 5 minutes and then BSOD stating Driver Power State Failure.

    I've deleted the two programs I thought may have been causing it as they seemed to be involved last time (Gigabyte's control panel for the motherboard and Spyder monitor callibrator) but neither have worked.

    The attached dump files are over several days and are before and after removing said programs.

    Any assistance would be most appreciated.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8013af9a00, fffff800054693d8, fffffa8014160010}
    
    Probably caused by : usbccgp.sys
    
    Followup: MachineOwner
    ---------
    Driver Reference Table
    Perform a Windows Update and see if any USB drivers are available for installation.

    Code:
    GIGABYTE OC_GURU	c:\progra~2\gigabyte\gigaby~1\oc_guru.exe	Public	Common Startup
    I recommend uninstalling the above application - its known to cause BSOD's on some systems.
      My Computer


  3. Posts : 11
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #3

    Thanks for the quick reply.

    I forgot to uninstall OC Guru when I uninstalled the other GB program. Unfortunately that didn't work either. Also ran Win Update and nothing came up.

    Do you want this BSOD report uploaded?
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    If you had a new BSOD, then yes, upload that.

    Also, check to see if you have a utility installed called ON/OFF, also by Gigabyte. If so, uninstall that too.
      My Computer


  5. Posts : 11
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #5

    I don't have ON/OFF but I do have Smart TimeLock and Smart Recovery by Gigabyte
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Mmm... same bugcheck. Try this please:

    1. Click Start
    2. In the search box, type cmd
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type sfc /scannow and hit enter.

    Report the output from the command window once it finishes.
      My Computer


  7. Posts : 11
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #7

    No integrity violations.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    OK. If you open Device Manager, do you see a yellow triangle next to any of the USB entries?

    Attachment 327024
      My Computer


  9. Posts : 11
    Windows 7 Home Premium 64 Bit
    Thread Starter
       #9

    Ah yes (why didn't I think of checking there...)

    USB Mass Storage Device. Time to unplug devices?
      My Computer


  10. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #10

    Yes. Try the USB external drives first, then reboot....see if has dissapeared.
      My Computer


 
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