Need help with BSOD please

byronbfd · 26 Jul 2014

So my laptop ( a pavillion g6 series) crashes and shows this screen whenever I plug two usb devices in.

Like i plugged in 2 usb thumb drives and it crashed and showed the screen

then i tryed to plug 2 portable hdd in and it crashed and showed the same screen.

So I am pretty sure that is why. I have read on it to try to figure out why. I either got that it is because I do not have enough power or I am not sure.

I ran a chkdsk (or whatever), ran a memory test, and ran a windows repair that found no problems.

Please help I want to know why it does this and if there is a way to fix it. If I just do not have enough power to use 2 devices at once I understand and just will not do it, but I would like to know for sure.

By the way I forgot my computer is a pavillion g6 series with amd A6-3420m APU with RADEON HD GRAPHICS 1.50 GHz processor
4.00gb ram
windows 7 with sp1

It is all stock I have not upgraded any component.

Thank You.

Golden · 26 Jul 2014

Additional information is required.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

byronbfd · 26 Jul 2014

Ok I ran it and uploaded the zip file. Is there anything else I need to do. Thank You.

byronbfd · 26 Jul 2014

I also ran a sfc/scannow and it found nothing.

byronbfd · 26 Jul 2014

Also I forgot that when i plug a usb device in it does not recognize that something has been plugged in at all and I have to unplug and replug it in and some time try different usb plugs usually I have to go through all three of them and eventually one works.

roblivrob · 26 Jul 2014

I had a HP Pavillion and thought the blue screen was the best thing about the computer.

Golden · 26 Jul 2014

Code:

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8a10dd7800e, 0, fffff88001236bdd, 5}


Could not read faulting driver name
Probably caused by : Ntfs.sys ( Ntfs!memcpy+2d )

Followup: MachineOwner
---------

Run a minimum of 8 passes, preferably overnight, or until errors occur using MemTest86+.

Reference this tutorial to help you use MemTest86+:
RAM - Test with Memtest86+

byronbfd · 27 Jul 2014

Ok I will run that and let you know what happens.

byronbfd · 28 Jul 2014

Thank you, I have two slots for ram in my pc and x1 4gb ram stick. I tested the stick in slot #1 and let it go through 8 passes with no errors, then I tested the same stick in slot #2 and let it go for 8 passes with no errors. I do not have another ram stick for this pc do I need to get one and test that or what.

Thank you so much for the help.

Golden · 29 Jul 2014

Check Device Manager. Do you see this sign next to any of the USB entries :