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BSOD netio.sys
Seem to be getting the BSOD while doing anything, starting to think it's random.
Seem to be getting the BSOD while doing anything, starting to think it's random.
This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff88001af1a1d, Address of the instruction which caused the bugcheck Arg3: fffff88007fd62a0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------
Perform a Clean boot:
Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Remove BitDefender Antivirus as testing purpose. Use Microsoft Security Essentials instead.Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff88001af1a1d, fffff88007fd62a0, 0} Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d ) Followup: MachineOwner ---------
Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
compared to other antivirus or internet security software. It is free and lightweight:-
- Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes: Removes malware including viruses, spyware, worms and trojans, plus it protects your computer
- Good and Free system security combination.
WarningDo not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
- Click on the
- Type CMD on Search
- Left click and Run as Administrator
- Type SFC /scannow
Full tutorial here:
Make scans with the following:
Kaspersky TDSSKiller
ESET online scanner:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it:
Upload a screenshot of your hard disk using Crystal Disk Info:
- CrystalDiskInfo - Software - Crystal Dew World
- Screenshots and Files - Upload and Post in Seven Forums
Make a hard drive test from the hard drive manufacturers website:
Test your Hard Drive with SeaTools:
Keep us posted.
Report from Kaspersky TDSSKiller:
privatepaste.com :: Paste ID cbd21ea0e0
Hard Drives are fine (I have ran the disk check etc)
Scanned with my AV and also scanned with Microsoft security essentials. No viruses either :s
No idea what it could be, it just started happening. (I haven't downloaded anything new etc)
Hi FatherDeath,
I am new to this forum and am not anywhere near as experienced as these guys on here, but I found something that might be of help. One of the guys posted this website on his post, the NETIO.SYS refers to a Windows Update. The website is Driver Reference Table (DRT)
I've recently installed a couple windows updates? Could this be an issue ?
And yes I've completed all the steps in the post provided. My hard drives are fine, there's no viruses either.
I just recently had a BSOD while idling on the desktop. Here is the log
I also just uninstalled all the updates I had installed recently (past 24 hours or so)
Done a system restart and hopefully things are working
Same error, do you have BSOD's in safe mode?Code:Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\USER\Downloads\SF_15-07-2014\071514-45630-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144 Machine Name: Kernel base = 0xfffff800`01e51000 PsLoadedModuleList = 0xfffff800`02094890 Debug session time: Tue Jul 15 20:51:25.350 2014 (UTC + 6:00) System Uptime: 0 days 3:26:22.928 Loading Kernel Symbols ............................................................... ................................................................ ......................... Loading User Symbols Loading unloaded module list .................................................. ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, fffff88001a25a1d, fffff8800924e2a0, 0} Probably caused by : NETIO.SYS ( NETIO!CalloutStreamDataInit+1d ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: fffff88001a25a1d, Address of the instruction which caused the bugcheck Arg3: fffff8800924e2a0, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s. FAULTING_IP: NETIO!CalloutStreamDataInit+1d fffff880`01a25a1d 488b5808 mov rbx,qword ptr [rax+8] CONTEXT: fffff8800924e2a0 -- (.cxr 0xfffff8800924e2a0) rax=0000000000000000 rbx=fffff8800924eea0 rcx=fffffa800c7d1150 rdx=fffffa800cb504f0 rsi=fffff8800924ed00 rdi=0000000000000007 rip=fffff88001a25a1d rsp=fffff8800924ec80 rbp=fffffa800cb504c0 r8=fffff8800924ed00 r9=0000000000000000 r10=0000000000000007 r11=0000000000000000 r12=fffffa800cb504c0 r13=fffff8800924ee00 r14=fffffa800cb504c0 r15=fffffa800cb504c0 iopl=0 nv up ei ng nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282 NETIO!CalloutStreamDataInit+0x1d: fffff880`01a25a1d 488b5808 mov rbx,qword ptr [rax+8] ds:002b:00000000`00000008=???????????????? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: bdparentalserv CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff88001a2f0d4 to fffff88001a25a1d STACK_TEXT: fffff880`0924ec80 fffff880`01a2f0d4 : fffff880`0924eea0 fffff880`0924eea0 fffff880`0924f0a0 fffff880`0173c4e5 : NETIO!CalloutStreamDataInit+0x1d fffff880`0924ecc0 fffff880`01a3ae98 : 00000000`00000000 fffff880`0924f0a0 fffff880`0924ee50 fffff880`0924eed8 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x54 fffff880`0924ed60 fffff880`01a3be91 : fffffa80`0cb504c0 fffff880`0924f0a0 fffff880`0924eea0 fffff880`0924f4f0 : NETIO!StreamCalloutProcessData+0x48 fffff880`0924edb0 fffff880`01a3cee8 : fffff880`0924eea0 fffff880`0924f4f0 fffff880`0924f001 fffffa80`0cb504c0 : NETIO!StreamCalloutProcessingLoop+0xa1 fffff880`0924ee40 fffff880`01a1da2a : fffff880`0924f0a0 fffff880`01710600 00000000`00000000 fffffa80`0cb30014 : NETIO!StreamProcessCallout+0x1e8 fffff880`0924ef30 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO! ?? ::FNODOBFM::`string'+0x71f2 FOLLOWUP_IP: NETIO!CalloutStreamDataInit+1d fffff880`01a25a1d 488b5808 mov rbx,qword ptr [rax+8] SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: NETIO!CalloutStreamDataInit+1d FOLLOWUP_NAME: MachineOwner MODULE_NAME: NETIO IMAGE_NAME: NETIO.SYS DEBUG_FLR_IMAGE_TIMESTAMP: 5294760d STACK_COMMAND: .cxr 0xfffff8800924e2a0 ; kb FAILURE_BUCKET_ID: X64_0x3B_NETIO!CalloutStreamDataInit+1d BUCKET_ID: X64_0x3B_NETIO!CalloutStreamDataInit+1d Followup: MachineOwner ---------
Also, it does not look like you have completed all the steps.
1/ Remove BitDefender
2/ Start-up software reduction
"2/ Start-up software reduction" What do you mean? I'm uninstalling bitdefender now. While in safe mode I didn't seem to crash at all when preforming the tests.
Once I've uninstalled bitdefender what do you suggest? As I don't really want to be using my pc with out an AV!