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Windows 7: Windows 7 x64 - Explorer windows stop responding

30 Oct 2009   #1

Windows 7 Home Premium 64
Windows 7 x64 - Explorer windows stop responding

I just did a custom clean install (formatted the old system partition) of Windows 7 64 Home Premium on a system that was previously running Vista 64 SP2 without issues. Then I installed a handful of applications, like 7zip, Avira Antivir, Foobar2000, VLC and Firefox.

Twice tonight, Explorer windows stopped responding (Windows Explorer, not Internet Explorer). I tried left-clicking on various different windows, on the the top edges, on the scroll bar, on the corners and on files in the window and nothing happened. I tried selecting other windows and the same thing - no response. I right-clicked on the Desktop and didn't get any menu.

The first time it happened, I hit Ctrl-Alt-Del and went out to the Task Manager, then I could click and switch to application and the windows seemed to go back to normal (clickable and movable as expected).

The second time it happened, I used the mouse to go down to the Windows start button and shut down.

So, I couldn't select any windows or task bar items, but in the first case CTRL-ALT-DEL worked and in the second case I could still use the mouse to click and select on the Start Menu.

Any ideas why this is happening? A search turned up some other posts with similar sounding problems without any solutions. Is this a common problem and is there a fix for it?

System: Intel Dual Core E2200, Intel 945GC chipset, 4GB RAM, GTX 260

My System SpecsSystem Spec
31 Oct 2009   #2


The next time Explorer "stops responding", use the Task Manager to find the Explorer.exe process, right click, choose "create dump file", and note the path to the dump file which should pop up in a dialog box a few seconds later.

If you zip up that dump and upload it to someplace like ***************, it may be possible to explain the hang based on that info.
My System SpecsSystem Spec
31 Oct 2009   #3

Windows 7 Home Premium 64

Thanks, I'll do that next time it happens.
My System SpecsSystem Spec


 Windows 7 x64 - Explorer windows stop responding

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