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Windows 7: BSOD - When I play video on Chrome

09 Aug 2014   #1

Windows 7 Home Premium SP1 64bit
BSOD - When I play video on Chrome

first time happens starting a video on youtube.. now seems to not have problems with youtube..
but now happens with Vimeo!

Zip attached..

Please help me

My System SpecsSystem Spec
15 Aug 2014   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to the forum.

Seems like the BSOD was caused by the ATI drivers.

Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\USER\Downloads\Compressed\SF_09-08-2014\SF_09-08-2014\080914-43212-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`03a07000 PsLoadedModuleList = 0xfffff800`03c4a890
Debug session time: Sat Aug  9 15:51:07.638 2014 (UTC + 6:00)
System Uptime: 0 days 8:05:55.651
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 100000EA, {fffffa800415fb50, 0, 0, 0}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgkrnl.sys ( dxgkrnl!TdrTimedOperationBugcheckOnTimeout+37 )

Followup: MachineOwner

1: kd> lmvm atikmdag
start             end                 module name
fffff880`0405c000 fffff880`04681000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Wed Aug 19 22:11:34 2009 (4A8C2436)
    CheckSum:         005DB3C5
    ImageSize:        00625000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it to the latest version available. Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

Also update the drivers in this list

SSPORT.sys Fri Aug 12 05:07:32 2005 (42FBDA34)
Samsung printer driver

MarvinBus64.sys Sat Sep 24 03:17:03 2005 (433470CF)
likely a part of Pinnacle Studio's Marvin Bus

evsbc.sys Mon May 19 19:01:30 2008 (48317A2A)
Virtual Serial Bus Enumerator (Eltima Software)

NTIDrvr.sys Wed Mar 25 09:09:39 2009 (49C9A073)
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)

DKbFltr.sys Thu Mar 26 09:15:42 2009 (49CAF35E)
Dritek Keyboard Filter driver

UBHelper.sys Mon Apr 27 14:48:19 2009 (49F57153)
NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)

mwlPSDFilter.sys Tue Jun 2 16:07:30 2009 (4A24F9E2)
EgisTec Inc. Fingerprint Biometrics/MyWinLocker

mwlPSDNServ.sys Tue Jun 2 16:07:39 2009 (4A24F9EB)
EgisTec Inc. Fingerprint Biometrics/MyWinLocker

mwlPSDVDisk.sys Tue Jun 2 16:15:29 2009 (4A24FBC1)
EgisTec Inc. Fingerprint Biometrics/MyWinLocker

iaStor.sys Fri Jun 5 07:53:40 2009 (4A287AA4)
Intel Storage drivers

SynTP.sys Fri Jun 19 08:33:58 2009 (4A3AF916)
Synaptic Touch Pad Driver

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver SweeperPerform a Clean boot:Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Check for heating issues using Speccy or HWMonitor. Upload a screen shot with either of the tools:
My System SpecsSystem Spec

 BSOD - When I play video on Chrome

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