Getting a BSOD error at random points lately


  1. Posts : 3
    Windows 7 Ultimate 64 Bit
       #1

    Getting a BSOD error at random points lately


    This has been going on for about a week and a half now and i don't really know why. i have read the instructions on how to create a .zip file with more info so here it is and thanks in advance
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hi ArmedShadow.

    You are using the display driver AMD 14.6 RC2, which you are not supposed to.

    Uninstall your installed version of the display driver.


    Then clean up any possible leftover.


    Then install a WHQL version only.


    Let us know the result.
    ____________________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff8800f0fb2ec, fffff8800c3d0950, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+b12ec )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff8800f0fb2ec, Address of the instruction which caused the bugcheck
    Arg3: fffff8800c3d0950, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+b12ec
    fffff880`0f0fb2ec 488b02          mov     rax,qword ptr [rdx]
    
    CONTEXT:  fffff8800c3d0950 -- (.cxr 0xfffff8800c3d0950;r)
    rax=fffff8800f276620 rbx=0000000000000000 rcx=fffffa8008a60028
    rdx=0000000000000000 rsi=fffff8800c3d194c rdi=fffff8800f275ff0
    rip=fffff8800f0fb2ec rsp=fffff8800c3d1330 rbp=fffff8800c3d1461
     r8=00000000c85a130e  r9=0000000000000001 r10=0000000000000008
    r11=0000000000000000 r12=fffffa80078e4180 r13=0000000000000051
    r14=0000000000000000 r15=fffffa8007edf240
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
    atikmdag+0xb12ec:
    fffff880`0f0fb2ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
    Last set context:
    rax=fffff8800f276620 rbx=0000000000000000 rcx=fffffa8008a60028
    rdx=0000000000000000 rsi=fffff8800c3d194c rdi=fffff8800f275ff0
    rip=fffff8800f0fb2ec rsp=fffff8800c3d1330 rbp=fffff8800c3d1461
     r8=00000000c85a130e  r9=0000000000000001 r10=0000000000000008
    r11=0000000000000000 r12=fffffa80078e4180 r13=0000000000000051
    r14=0000000000000000 r15=fffffa8007edf240
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00210286
    atikmdag+0xb12ec:
    fffff880`0f0fb2ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  FlashPlayerPlu
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800f0fb2ec
    
    STACK_TEXT:  
    fffff880`0c3d1330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec
    
    
    FOLLOWUP_IP: 
    atikmdag+b12ec
    fffff880`0f0fb2ec 488b02          mov     rax,qword ptr [rdx]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+b12ec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53bd610a
    
    STACK_COMMAND:  .cxr 0xfffff8800c3d0950 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec
    
    BUCKET_ID:  X64_0x3B_atikmdag+b12ec
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec
    
    FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm atikmdag
    start             end                 module name
    fffff880`0f04a000 fffff880`0fff3000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Jul 09 21:04:34 2014 (53BD610A)
        CheckSum:         00F46306
        ImageSize:        00FA9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 3
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #3

    Hey thanks for the help! I will mark as solved as soon as I uninstall the current driver. Then install the whql driver
      My Computer


  4. Posts : 3
    Windows 7 Ultimate 64 Bit
    Thread Starter
       #4

    Once again thanks a bunch! so far not seeing any blue screens and the pc feels more responsive now thanks arc!
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    You are welcome. :)

    Let us know for any further issue.
      My Computer


 

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