Multiple BSODs while playing Hearthstone, error 0xa0000001

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #11

    Apparently not.
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  2. Posts : 11
    Windows 7 64bit
    Thread Starter
       #12

    So I contacted the AMD support and they told me that it was an issue with the game because it wasn't optimized for amd GPU or something like that (basically they didn't know and said it was because of the game devs). Does that mean I'll have to buy a new GPU ? (which really sucks since I'm 14 and I don't have that much money) Or is there another solution ?
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #13

    Trust on them for the time being, till the BSOD happens again outside of the game.

    You need to not play the game in the mean time. Apparently there is no other solution.

    What do you think, is it bad as a plan?
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  4. Posts : 11
    Windows 7 64bit
    Thread Starter
       #14

    I guess I have no other choice, too sad I can't play that game anymore I was getting pretty good ranking and wanted to start doing tournaments. Also I never got a BSOD in any other game so I don't think the GPU has a problem.
    Anyway I'd like to thank you a lot for all the help you provided, I really appreciate it!

    I'll probably get money for my birthday in november, I'll try to see If I can buy a decent Nvidia GPU then.
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  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #15

    Bassintag said:

    I'll probably get money for my birthday in november, I'll try to see If I can buy a decent Nvidia GPU then.
    All the best.
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  6. Posts : 11
    Windows 7 64bit
    Thread Starter
       #16

    The only thing that I don't get is why does that crash only happens to some people and not everyone who owns a amd GPU? For example my little brother has the same PC and an amd GPU but he can play the game just fine.
    (Sorry for asking that many questions, I know it's anoying but I'd really like to understand how that stuff works)
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  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #17

    The 0xA0000001 BSOD happens only to AMD users; but not necessarily to everybody of them.

    Even some essentially identical computers work differently, and response differently. The way of usage and a bit of luck, that makes the difference.
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  8. Posts : 11
    Windows 7 64bit
    Thread Starter
       #18

    Ok thanks for answering, I guess I just wasn't lucky enough then :/
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  9. Posts : 11
    Windows 7 64bit
    Thread Starter
       #19

    Sorry, it's me again, after looking up on the internet about that bsod I found out that a lot of people are having the same issue with different games (and non-gaming related softwares) and I found that post on guru3d: FIX BSOD ATI Blue screen on atikmdag.sys solved fix - Guru3D.com Forums
    Do you think that could fix the issue? I didn't want to try it right away because I don't want to break anything.
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  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #20

    It may not fix your issue, but it should not break anything.

    The maximum loss it may cause is to corrupt the installed display driver. If so, you may download the driver again and install it. :)
      My Computer


 
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