Computer is crashing while streaming / gaming


  1. Mizux
    Posts : 2
    Windows 8 x64
       New #1

    Computer is crashing while streaming / gaming


    For the past few weeks I have been trying to help my friend fix her computer's BSOD problems and i am running out of ideas and need help!
    She bought her computer from Dell so she could stream games on twitch. They sold her a Dell XPS 8700 the specs are:
    Windows 7 64bit
    Intel i7-4770 no OC
    Nvidia GeForce GTX 660 no OC
    32 GB DDR3 RAM
    246 GB SSD Drive
    460w Power Supply
    Opitcal Drive
    Sound Card Waves MaxxAudio Pro

    As soon as she bought it she was getting BSOD while trying to stream games with it. They can happen anywhere from 1 hour to 5 hours into streaming. She has a 7 year warranty and has had many Dell technicians comes over. They have replaced the motherboard, video card, and SSD drive twice now. They have replace 1 of the 4 sticks of RAM once. And have re installed windows twice now.

    Going through the dumps from her BSODs we always see ntoskrnl.exe in them but are unable to find out what is causing it. We also seem to get a new error every day! One day we were getting iusb3xhc.sys over and over. And then after fixing that, we started getting Mijxfilt.sys the next day. Then after fixing that we got Nvlddmkm.sys and dxgmms1.sys errors. Then yesterday morning we got a intelppm.sys error. And in the afternoon got Rt64win7.sys and Tcpip.sys error at the same time!

    If he sets up a test stream and leaves it up all night the pc always crashes, reboots, and then crashes again with just the desktop running. Windows is fully up to date. Video Card is fully up to date. We used slimdrivers to see if dell didn't install the most up to date drivers and sure enough 19 old drivers that needed updating. But even fully updated the BSOD are always happening! We did a Memtest86 test on the RAM for a whole night and found no errors. We tried uninstalling her avermedia portable capture card and using a Hauppauge pvr2 capture card instead and the pc still crashed. These BSOD have been going on for 8 months now and we are running out of ideas and hopefully someone here can help us!

    Here is the folder the diagnostic tool made. Thank you for taking time to help!
      My Computer
    Quote Quote

  3. Mizux
    Posts : 2
    Windows 8 x64
    Thread Starter
       New #2

    Can anyone help?
      My Computer
    Quote Quote

 

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