BSOD after new psu and graphics card installed, error 0x0000003b


  1. Posts : 3
    Microsoft Windows 7 Professional 64-bit
       #1

    BSOD after new psu and graphics card installed, error 0x0000003b


    I have re-installed all of my graphic drivers, uninstalled my antivirus (Avast), and nothing seems to be working. It doesn't seem to happen at a specific time, it just randomly will BSOD every few days. I uploaded the logs using DM Log Collector.
      My Computer


  2. Posts : 3
    Microsoft Windows 7 Professional 64-bit
    Thread Starter
       #2

    I also tried scanning with sfc /scannow, and repairing with my windows disk because I thought that it might have been a corrupted update but neither of those worked.
      My Computer


  3. Posts : 26,863
    Windows 11 Pro
       #3

    When you said you tried sfc /scannow it didn't work, are you saying it wouldn't run or that it couldn't repair the files or that it ran and found no integrity violations?

    Both dumps show the same thing

    Code:
    lmvm atikmdag
    start             end                 module name
    fffff880`15ea8000 fffff880`16db8000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Thu Apr 17 21:13:16 2014 (53508A3C)
        CheckSum:         00EAEEE6
        ImageSize:        00F10000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    That is your graphics driver

    Try downloading the latest driver from Download Drivers Uninstall the old drivers and then follow these instructions and check ATI display drivers only
    Drivers - Clean Left over Files after Uninstalling Then install your downloaded drivers, select custom install and if possible install only the display driver. CCC is not necessary nor are most of the other things they include in the driver download.

    Could you be more specific in your hardware descriptions please. Exactly which graphics card do you have, also the manufacturer, model and size of your power supply and exactly what drives do you have in Raid 0? It would help us to help you if you are as descriptive as possible on all hardware. What is an AM10 USB device, for example.
      My Computer


  4. Posts : 3
    Microsoft Windows 7 Professional 64-bit
    Thread Starter
       #4

    The card I added was a Sapphire R9 270, and the PSU was the one in this Link, Graphics card Link. Also when I did the sfc /scannow it didn't find anything to replace, but it did finish the scan. I also already re-installed my graphics card drivers, and it didn't help but I will again.
      My Computer


  5. Posts : 26,863
    Windows 11 Pro
       #5

    If you would like continued assistance, please upload the unedited
    Blue Screen of Death (BSOD) Posting Instructions
      My Computer


 

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