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Windows 7: BSOD while laptop was idle

16 Aug 2014   #1

Windows 7 Home Premium 64 bit SP 1
BSOD while laptop was idle

suddenly my laptop was having BSOD while im doing nothing. Well at first i was doing some browsing, and i got BSOD. The next thing my laptop wont even start up, everything just go blank. I thought its because of my screen, so i put HDMI and see what happen, and it did run. But not long after i plug out the HDMI it goes BSOD again. (FYI: there's been somekind of problem with my screen, which cause the screen to jitter every once in a while if i tilt my screen, and its been around for 6 month but i've done nothing, because it didn't cause me trouble in any way, i just thought it was somekind of loose cable inside)

So, i put it the HDMI back on, and now there haven't been any BSOD. So can you help me check what was really going on?? thank you in advance

My System SpecsSystem Spec
17 Aug 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

You need to update the display driver. It is too old.
Download Drivers
The GPU is ATI Mobility Radeon HD 5470.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800903a010, fffff880049ac40c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+640c )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Attempt to reset the display driver and recover from timeout failed.
Arg1: fffffa800903a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880049ac40c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:

fffff880`049ac40c 4883ec28        sub     rsp,28h






ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

fffff880`044f09c8 fffff880`084b1134 : 00000000`00000116 fffffa80`0903a010 fffff880`049ac40c 00000000`00000000 : nt!KeBugCheckEx
fffff880`044f09d0 fffff880`084b0e3e : fffff880`049ac40c fffffa80`0903a010 fffffa80`078aec00 fffffa80`0753d010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`044f0a10 fffff880`08558f13 : fffffa80`0903a010 00000000`00000000 fffffa80`078aec00 fffffa80`0753d010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`044f0a40 fffff880`08582cf1 : 00000000`ffffffff 00000000`00008e84 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`044f0b20 fffff880`08581437 : 00000000`00000102 00000000`00000000 00000000`00008e84 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`044f0b50 fffff880`085542d2 : ffffffff`ff676980 fffffa80`0753d010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`044f0bf0 fffff880`08580ff6 : 00000000`00000000 fffffa80`075f9830 00000000`00000080 fffffa80`0753d010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`044f0d00 fffff800`0355a73a : 00000000`fffffc32 fffffa80`072efb50 fffffa80`03569040 fffffa80`072efb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`044f0d40 fffff800`032af8e6 : fffff800`03439e80 fffffa80`072efb50 fffff800`03447cc0 fffffa80`06281e70 : nt!PspSystemThreadStartup+0x5a
fffff880`044f0d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16

STACK_COMMAND:  .bugcheck ; kb

fffff880`049ac40c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+640c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys


FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys


FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner

0: kd> lmvm atikmpag
start             end                 module name
fffff880`049a6000 fffff880`049dc000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Sep 21 06:50:30 2010 (4C98085E)
    CheckSum:         00037BF3
    ImageSize:        00036000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec

 BSOD while laptop was idle

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