BSOD while laptop was idle

redbanditz · 16 Aug 2014

suddenly my laptop was having BSOD while im doing nothing. Well at first i was doing some browsing, and i got BSOD. The next thing my laptop wont even start up, everything just go blank. I thought its because of my screen, so i put HDMI and see what happen, and it did run. But not long after i plug out the HDMI it goes BSOD again. (FYI: there's been somekind of problem with my screen, which cause the screen to jitter every once in a while if i tilt my screen, and its been around for 6 month but i've done nothing, because it didn't cause me trouble in any way, i just thought it was somekind of loose cable inside)

So, i put it the HDMI back on, and now there haven't been any BSOD. So can you help me check what was really going on?? thank you in advance

Arc · 17 Aug 2014

You need to update the display driver. It is too old.

Download Drivers

The GPU is ATI Mobility Radeon HD 5470.
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Code:

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*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800903a010, fffff880049ac40c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+640c )

Followup: MachineOwner
---------

0: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
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VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800903a010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880049ac40c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+640c
fffff880`049ac40c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`044f09c8 fffff880`084b1134 : 00000000`00000116 fffffa80`0903a010 fffff880`049ac40c 00000000`00000000 : nt!KeBugCheckEx
fffff880`044f09d0 fffff880`084b0e3e : fffff880`049ac40c fffffa80`0903a010 fffffa80`078aec00 fffffa80`0753d010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`044f0a10 fffff880`08558f13 : fffffa80`0903a010 00000000`00000000 fffffa80`078aec00 fffffa80`0753d010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`044f0a40 fffff880`08582cf1 : 00000000`ffffffff 00000000`00008e84 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`044f0b20 fffff880`08581437 : 00000000`00000102 00000000`00000000 00000000`00008e84 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`044f0b50 fffff880`085542d2 : ffffffff`ff676980 fffffa80`0753d010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`044f0bf0 fffff880`08580ff6 : 00000000`00000000 fffffa80`075f9830 00000000`00000080 fffffa80`0753d010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`044f0d00 fffff800`0355a73a : 00000000`fffffc32 fffffa80`072efb50 fffffa80`03569040 fffffa80`072efb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`044f0d40 fffff800`032af8e6 : fffff800`03439e80 fffffa80`072efb50 fffff800`03447cc0 fffffa80`06281e70 : nt!PspSystemThreadStartup+0x5a
fffff880`044f0d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+640c
fffff880`049ac40c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+640c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c98085e

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`049a6000 fffff880`049dc000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue Sep 21 06:50:30 2010 (4C98085E)
    CheckSum:         00037BF3
    ImageSize:        00036000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4