Random bsod when just had a fresh install of windows 7 1 week ago


  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    Random bsod when just had a fresh install of windows 7 1 week ago


    I have started up my pc from scrath (fresh insatll of windows7) 1 week ago, just had my 1st BSOD today. Could you help me about this and I dont know what has caused this.

    Can you help me please?

    Thanks,

    Ryan.
    Last edited by ryan asks; 16 Aug 2014 at 20:37. Reason: had to make changes
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Click on the button below ....



    It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer


  3. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hello, I have started it and will upload when done
      My Computer


  4. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #4

    It has finished and that you can have a look.

    Thanks
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Your situation is essentially identical with what ArmedShadow had.

    Follow my suggestion to him. Here .....
    Let us know the result.
    ______________________________________
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000005, fffff880110b92ec, fffff8800ae72950, 0}
    
    Probably caused by : atikmdag.sys ( atikmdag+b12ec )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff880110b92ec, Address of the instruction which caused the bugcheck
    Arg3: fffff8800ae72950, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    atikmdag+b12ec
    fffff880`110b92ec 488b02          mov     rax,qword ptr [rdx]
    
    CONTEXT:  fffff8800ae72950 -- (.cxr 0xfffff8800ae72950;r)
    rax=fffff88011234620 rbx=0000000000000000 rcx=fffffa8009c69028
    rdx=0000000000000000 rsi=fffff8800ae7394c rdi=fffff88011233ff0
    rip=fffff880110b92ec rsp=fffff8800ae73330 rbp=fffff8800ae73461
     r8=000000004cb6ed8b  r9=0000000000000001 r10=0000000000000008
    r11=0000000000000000 r12=fffffa800b422040 r13=0000000000000051
    r14=0000000000000000 r15=fffffa8008f64c40
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0xb12ec:
    fffff880`110b92ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
    Last set context:
    rax=fffff88011234620 rbx=0000000000000000 rcx=fffffa8009c69028
    rdx=0000000000000000 rsi=fffff8800ae7394c rdi=fffff88011233ff0
    rip=fffff880110b92ec rsp=fffff8800ae73330 rbp=fffff8800ae73461
     r8=000000004cb6ed8b  r9=0000000000000001 r10=0000000000000008
    r11=0000000000000000 r12=fffffa800b422040 r13=0000000000000051
    r14=0000000000000000 r15=fffffa8008f64c40
    iopl=0         nv up ei ng nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
    atikmdag+0xb12ec:
    fffff880`110b92ec 488b02          mov     rax,qword ptr [rdx] ds:002b:00000000`00000000=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880110b92ec
    
    STACK_TEXT:  
    fffff880`0ae73330 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0xb12ec
    
    
    FOLLOWUP_IP: 
    atikmdag+b12ec
    fffff880`110b92ec 488b02          mov     rax,qword ptr [rdx]
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  atikmdag+b12ec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmdag
    
    IMAGE_NAME:  atikmdag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  53bd610a
    
    STACK_COMMAND:  .cxr 0xfffff8800ae72950 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+b12ec
    
    BUCKET_ID:  X64_0x3B_atikmdag+b12ec
    
    ANALYSIS_SOURCE:  KM
    
    FAILURE_ID_HASH_STRING:  km:x64_0x3b_atikmdag+b12ec
    
    FAILURE_ID_HASH:  {953e808a-0919-1ac0-1e92-05cd8644bf08}
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm atikmdag
    start             end                 module name
    fffff880`11008000 fffff880`11fb1000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Wed Jul 09 21:04:34 2014 (53BD610A)
        CheckSum:         00F46306
        ImageSize:        00FA9000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  6. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Its solved the problem guys

    Big thanks
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Good news.

    Let us know for any further issue.
      My Computer


 

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