BSOD on old laptop; recently changed thermal paste


  1. Posts : 19
    Windows Ultimate x64
       #1

    BSOD on old laptop; recently changed thermal paste


    Old Dell Inspiron 1545 was running temperatures above 60c causing the fan to be really loud so I decided to switch the thermal paste on the processor which brought the temperatures to 30c idle. All this was done correctly (all paste removed, pea sized MX-4 applied).

    Besides this, the only thing I've recently done to the computer is connecting it via ethernet cable to the internet.

    I have attached 4 minidumps from various times to the thread.

    All help is appreciated.
    Last edited by BingoGaming; 19 Aug 2014 at 13:21. Reason: Added extra debug files
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Allot of important info is missing from your zip, please follow Blue Screen of Death (BSOD) Posting Instructions to grab all and upload a new report here.
      My Computer


  3. Posts : 19
    Windows Ultimate x64
    Thread Starter
       #3

    I have attached the SF Diagnostic Tool scan.

    Some other information about the blue screen is that it never happens when the computer is idle, but whenver I start using it properly the bluescreen sets in within 1-2 hours.

    Thanks for your help.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Something is affecting the volume shadow copy system.
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff8800159fd6e, fffff8800867c8c8, fffff8800867c120}
    
    Probably caused by : volsnap.sys ( volsnap!VspCollectLazyOffsetsPass+1be )
    
    Followup: MachineOwner
    ---------
    As a first test, enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip



    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


  5. Posts : 19
    Windows Ultimate x64
    Thread Starter
       #5

    Just restarted the laptop with your advice and was greeted by the "Loading Windows" followed by a insta-bluescreen.

    All I could read was "AmgHips.sys" before it shut off again.

    I'll boot into safe mode and retrieve the minidump if you would like.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Yes, you have this driver.
    Code:
    amghips    AmgHips    \??\c:\windows\system32\drivers\amghips.sys    File System Driver    Yes    System    Running    OK    Ignore    No    Yes
    It is said to be a file system driver. So it can definitely cause a volsnap.sys BSOD.

    But I dont know the source of it. I searched, but got nothing. So I cannot say it precisely that uninstalling this thing will get rid of this driver.

    You may also search if you want.

    IMHO it would be the best for you to perform a clean install in this stage.
      My Computer


  7. Posts : 19
    Windows Ultimate x64
    Thread Starter
       #7

    I have attached the AmgHips.sys bluescreen .dmp to the thread if you want to check it out.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    No need, I already checked all about it. It originates from the normal drivers folder and of 2011.
      My Computer


  9. Posts : 19
    Windows Ultimate x64
    Thread Starter
       #9

    Alright, thanks very much for your time and help I really appreciate it.

    I think I'll leave it a week or so and see if the problem persists, and if so I'll just fresh install.
      My Computer


 

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