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Windows 7: BSOD when computer idle (or no pattern)

23 Aug 2014   #1

Windows 7 Home Premium, 64 bit
BSOD when computer idle (or no pattern)

Resently I've been getting BSOD almost daily. After they started I reinstalled everything with the help of ASUS recovery disks, but no luck there. So far I haven't been able to detect any pattern, except maybe for the fact that they seem to happen when my computer is idle, for ex when left on for overnight.
Not sure if related but I've also been getting the error message ""the ordinal 459 could not be located in the dynamic link library urlmon.dll" for example when trying to access BlueScreenView help.
Any help would be much appreciated.

Edit. I ran Bluescreen Viewer which gave attached info. If someone would be able to help me to interpret them I would be very grateful (in case they are of any help).

Edit 2 (after Arc's kind response)

thx Arc for your reply.
After my last posts, i did the following:
I reinstalled IE 8 and updated it. So far it seems that it may have solved the DLL file problem.
I also went to Asus website and downloaded and installed an (earlier) usb driver which seems to have solved a problem, I had noticed with my usb ports (they kinda crashed… they first seemed to work but after a while gave an error message).
Now I’m not sure weather or not those two have been enough to solve the BSOD, too. So, I would be very grateful if you indeed could take a look at those files that you asked me to upload, to see if there’s still something I could/should do.
thx in advance for any tips and suggestions

My System SpecsSystem Spec
24 Aug 2014   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hi SnowMonkey.

Upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Also upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
We need to look at some more places.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, 5, fffffa800858ab20}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner

2: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

USB Driver bugcheck, first parameter is USB bugcheck code.
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa800858ab20, TimeoutContext - PortData

Debugging Details:






ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8800f412a5c to fffff80002e8fbc0

fffff880`035c4c18 fffff880`0f412a5c : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`035c4c20 fffff800`03186c93 : fffffa80`085a6050 00000000`00000001 ffffffff`dc3a58a0 fffff800`030352d8 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`035c4c80 fffff800`02e99261 : fffff800`03035200 fffff800`03186c01 fffffa80`05758000 fffffa80`06ee4c58 : nt!IopProcessWorkItem+0x23
fffff880`035c4cb0 fffff800`0312b73a : 00000000`00000000 fffffa80`05758040 00000000`00000080 fffffa80`05743040 : nt!ExpWorkerThread+0x111
fffff880`035c4d40 fffff800`02e808e6 : fffff880`033d3180 fffffa80`05758040 fffff880`033ddfc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`035c4d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


fffff880`0f412a5c cc              int     3


SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  usbhub.sys


IMAGE_VERSION:  6.1.7601.18328

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec


FAILURE_ID_HASH_STRING:  km:x64_0xfe_usbhub!usbhhubprocesschangeworker+ec

FAILURE_ID_HASH:  {b9c3ad3d-f5ac-262b-64c5-078b70d18563}

Followup: MachineOwner
My System SpecsSystem Spec
24 Aug 2014   #3

Windows 7 Home Premium, 64 bit

Done, please see my original posting
My System SpecsSystem Spec

25 Aug 2014   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

The computer contains lots of junks installed. Including ATK0100 ACPI Utility.

I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
My System SpecsSystem Spec

 BSOD when computer idle (or no pattern)

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