BSOD when on Skype call


  1. Posts : 17
    Windows 7 Ultimate SP1 64 bit
       #1

    BSOD when on Skype call


    Hi, I've been experiencing BSOD when I'm on a call with someone on Skype. I don't BSOD when Im not on a call. When I had my first BSOD, I was updating my Intel LAN driver. I reinstalled the driver after with no errors. My computer passed RAM test overnight and I tried disabling third party services on boot. I recently uninstalled Asus wifi go drivers as its known to cause BSOD.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Could you replace Kaspersky with MSE as a test?

    Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability
    compared to other antivirus or internet security software. It is free and lightweight:-

       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Perform a Clean boot:

    Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

    Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:

    Code:
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Thu Aug 28 14:18:30.784 2014 (UTC + 6:00)
    System Uptime: 0 days 4:28:02.970
    BugCheck 3B, {c0000005, fffff800043c2921, fffff8800ddad970, 0}
    Probably caused by : ntkrnlmp.exe ( nt!ObpWaitForMultipleObjects+186 )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  audiodg.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Wed Aug 27 13:43:52.838 2014 (UTC + 6:00)
    System Uptime: 0 days 1:19:16.024
    BugCheck 3B, {c0000005, fffff800041af147, fffff8800bcc1cb0, 0}
    Probably caused by : Npfs.SYS ( Npfs+c5ea )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  chrome.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Wed Aug 27 11:55:07.433 2014 (UTC + 6:00)
    System Uptime: 0 days 7:41:14.230
    BugCheck 3B, {c0000005, fffff800041c1147, fffff8800ba4ce00, 0}
    Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+537 )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  chrome.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Tue Aug 26 13:57:52.442 2014 (UTC + 6:00)
    System Uptime: 0 days 22:26:04.239
    BugCheck 3B, {c0000005, fffff800043cd6d2, fffff8800bf41090, 0}
    Probably caused by : ntkrnlmp.exe ( nt!NtWaitForSingleObject+b2 )
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  chrome.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
    Debug session time: Mon Aug 25 15:30:46.456 2014 (UTC + 6:00)
    System Uptime: 0 days 1:35:43.643
    BugCheck 7E, {ffffffffc0000005, fffff800040c5622, fffff880038cf858, fffff880038cf0b0}
    *** WARNING: Unable to verify timestamp for kltdi.sys
    *** ERROR: Module load completed but symbols could not be loaded for kltdi.sys
    Probably caused by : kltdi.sys ( kltdi+8f3a )
    BUGCHECK_STR:  0x7E
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    
    
      My Computer


  3. Posts : 17
    Windows 7 Ultimate SP1 64 bit
    Thread Starter
       #3

    I did everything you said above but I still get BSOD. SFC scan reported no errors.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    upload a new report
      My Computer


  5. Posts : 17
    Windows 7 Ultimate SP1 64 bit
    Thread Starter
       #5

    It seems that updating the Realtek audio drivers from their site fixed the BSOD issue so far.
      My Computer


 

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