Help! Bsod!!

Every once in a while, when I am on Internet Explorer, my Windows 7 Laptop screen will flash, and then it blue screens. When I boot it back up, it works fine.

This is the error that I get when it blue screens: (Blue Screen Bug Check 0x116: VIDEO_TDR_ERROR)

Can someone help me here, and tell me what I need to do to fix this? I don't think it's a big problem, but I am afraid if I let it go, it will get worse.

No, I have don't recall seeing any yellow triangles.

The 116 error is your video card or it's driver,

BSOD Index

Additional information is required.

1. Download this file to your desktop or other convenient location,


Download



2. Double click on the file to run it.

3. Locate the .ZIP file created on your desktop, and upload it here in your next reply.

Yes, that's what it is. Okay, thank you!

Okay. I located the zip file. But, what do I need to upload?

jessejamestw23 said:

Yes, that's what it is. Okay, thank you!

jessejamestw23 said:

Okay. I located the zip file. But, what do I need to upload?

You're welcome. You can just upload the zip file and we'll have a look.

Okay

Okay. Y'all can take a look now. I think I uploaded the zip file right. Let me know if I didn't.

Yeah, it must not have finished because a bunch of logs are missing but your dump files are there.


Ok, Yeah it is your video driver,

Code:

BugCheck 116, {fffffa800609e2e0, fffff88003aaea1c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a1c )

And it's dated from 2011,

Code:

Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue May 24 19:25:42 2011 (4DDC68A6)
    CheckSum:         00058CA5
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Which is the only one Acer has to offer, there are no updated ones from them.

So let's try this,

1. Go to Device Manager and expand Display Adapters.

2. Right click on your adapter and choose properties.

3. Select the Driver tab and choose uninstall.

4. When finished, reboot the computer and let Windows install the available WHQL driver.

I would also suggest getting some compressed air and cleaning out all the vents on you laptop, overheating from dust buildup could be a big problem and might be related to this problem.

Side Note:

From your system specs you filled in you list AVG and Microsoft Security Essentials.

It's not a good idea to have two AV programs installed, personally I would get rid of AVG.

Let us know how things go.