dxgkrnl.sys and ntoskrnl.exe+75bc0 BSOD, help please?

Princey · 13 Sep 2014

So I made this thread... Lots of programs "have stopped working". Also glitchy screen. but after a week I JUST got a BSOD so I guess I would like some troubleshooting for this, I think I'll copypaste what I posted in that thread.

"An issue came up on my comp recently, and it's the "x program has stopped working, windows is trying to find a solution", this happens randomly when I'm playing games like League of Legends or Final Fantasy 14, it even happens to Skype, and most importantly, sometimes it happens to Windows Explorer saying that "Windows Explorer has stopped working and will now restart". I don't know what is causing this and why some programs just decide to give me that error message. Is it my graphics card? Is it because I have malwarebytes and MSE?
I don't know.

I sent in my comp to my tech place to solve BSOD's and they returned it, said it was working fine, but it clearly isn't if these programs randomly give me the "stopped working" error. I think we all know which error we're talking about right?

There's another thing, and I think it's graphics card related, sometimes I see little glitches on my screen randomly, as if something was wrong with the computer, like little color glitches, maybe a little black bar in a random place, or a "glitchy" color bar somewhere. Is this because my graphics card is too old now for this CPU? I have another graphics card, which is gtx 680, but it's sent in for repair because the cooler on it stopped working and should be returned next week.

Does anyone know how to fix my "x program has stopped working" problem? Is it video card related? Is there something on my computer that's causing it? Maybe having 2 antiviruses? Is there malware on my computer or something? It gets really annoying.

Help would be very much appreciated. I attached my dxdiag if that helps.

edit: This is what the "glitchy" random screen I'm talking about: http://puu.sh/bxEUW.png that's part of a website, and sometimes it gives me those bars. ALSO I forgot to mention, if I leave my computer on for too long, white specs will cover my entire screen no matter if I'm gaming or just browsing tumblr/facebook, just imagine something like snow all over your screen. I assume this is a video card thing. So I have to restart sometimes and it fixes itself. But my major problem is the programs that randomly "stopped working".

An example of the "stopped working" error: http://puu.sh/bxFeC.png just googled it.
I also get "COM Surrogate has stopped working" a lot, too: http://puu.sh/bxFkH.jpg and usually when I puu.sh things (it's an application that lets you take screenshots of your computer and upload it quickly) or when I open up picture files."

I don't know what to do anymore. Is it my video card? It IS an old card, but I've never had this problem before. Or is something else conflicting with it?

Here is the complete bluescreenview screenshot: http://puu.sh/bxU60.png
Also uploaded the attachment required.

Help would be very much appreciated, I'm tired of this computer giving me problems.

HarriePateman · 14 Sep 2014

Warning

4) No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc).

Your copy of windows is not genuine, Supports end here.

Counterfeit installations such as yours contain heavily modified code that causes the installation to behave it unexpected ways. Analyzing BSOD's and determining their causes on these sorts of installations is very unreliable. For this reason, many analysts won't attempt it.

My recommendation is to install a genuine Windows 7. This will minimize the problems you are experiencing, and make subsequent diagnosis of BSOD's far more reliable. Once you are running a genuine Windows 7 installation, and are still experiencing BSOD's, we will be happy to help you solve them.

Princey · 14 Sep 2014

Huh...? I'm 100% sure my copy of Windows is genuine. I bought my computer, custom made, and the Windows 7 disc is in my drawer. I don't see how that's possible. I've posted with BSOD problems on this site before, also, and got help, without them saying my copy wasn't genuine. Obviously if I weren't using a genuine copy I would just come up and say it, but I'm pretty sure I am. Either that, or I'm gonna have to talk to the tech company I bought it from.... again. Maybe it was because I bought the comp and it had windows 8 but I wanted windows 7 so they switched it?

Are you sure my copy isn't genuine?

HarriePateman · 14 Sep 2014

Im not 100% Sure, however can you download and run this its from microsoft.

It will produce a report enabling me to analyze this matter further :)

http://go.microsoft.com/fwlink/?linkid=52012

Princey · 14 Sep 2014

Uh, not sure how this works or how I should paste it here but...

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {64B51ED9-301E-4E9E-B533-B5254F0E0050}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{64B51ED9-301E-4E9E-B533-B5254F0E0050}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-3010222273-2733007110-2141631041</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DH77DF__</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>KCH7710H.86A.0104.2012.1123.1027</Version><SMBIOSVersion major="2" minor="7"/><Date>20121123000000.000000+000</Date></BIOS><HWID>98E93307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0416</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600173-02-2052-7601.0000-0572014
Installation ID: 014331461394171061893814305290037641720923894794345932
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VKM6G
License Status: Licensed
Remaining Windows rearm count: 0
Trusted time: 9/14/2014 7:16:29 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAIAAgABAAEAAAABAAAAAgABAAEAln1U+XcW/gskWxLCAtjE4eQtaBtAMZZj

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INTEL DH77DF
FACP INTEL DH77DF
HPET INTEL DH77DF
MCFG INTEL DH77DF
FPDT INTEL DH77DF
SSDT INTEL DH77DF
SSDT INTEL DH77DF
SSDT INTEL DH77DF
DMAR INTEL DH77DF
SLIC _ASUS_ Notebook

HarriePateman · 14 Sep 2014

Code:

Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G

This is as asus product key.

If we look at your SLIC table:

Code:

ACPI Table Name	OEMID Value	OEMTableID Value
APIC	INTEL DH77DF 
FACP	INTEL DH77DF 
HPET	INTEL DH77DF 
MCFG	INTEL DH77DF 
FPDT	INTEL DH77DF 
SSDT	INTEL DH77DF 
SSDT	INTEL DH77DF 
SSDT	INTEL DH77DF 
DMAR	INTEL DH77DF 
SLIC	_ASUS_	Notebook

The key is for a ASUS Notebook.

Im sorry but your copy on windows is not genuine.

Please contact whoever you bought it from, and speak with them.

Princey · 14 Sep 2014

Alright, I'll call the people I bought it from. Could you help me when I validate my windows?

HarriePateman · 14 Sep 2014

Of course, did you know it was a fake?

NoelDP · 14 Sep 2014

Just to amplify on Harry's analysis a little...

Your machine is based on an Intel-manufactured motherboard.
Intel no longer make PC's - and certainly not custom builds.
There is a SLIC table in the BIOS (apparently) identifying the manufacturer as being ASUS.
Asus machines ALWAYS have other identifiers in the BIOS.
A SLIC table in the report can only appear for one of two reasons.
1) It was legitimately put there by the manufacturer (which MUST be one of the 'big boys' - Asus, HP, Dell,Tosh, etc) (in which case there MUST be a matching COA sticker on the case)
2) A hacker's Activation Exploit has been used to circumvent Activation and Validation requirements - in which case there is almost certainly no matching COA sticker.

Since we've eliminated #1, we can safely say that there must be an Activation Exploit present. This automatically makes the installation Counterfeit.
Assuming that you bought the machine in this state and the vendor claimed to be selling a 'genuine' Windows machine, that makes the builder guilty of not only counterfeiting, but fraud.
You should demand a refund, under threats of police action - or give them the opportunity to correct the problem by providing you with a free genuine copy of Windows complete with COA sticker. If you elect to do the latter, I recommend a clean install anyhow - and that you post a new MGADiag so we can check that it's not another rip-off!

HarriePateman · 14 Sep 2014

Thank you Noel :)